产品质量负责人

Position
Quality Leader for Protection Relay – Digital Power LoB – CS&Q Team in China
About the Position
For our Digital Power Line of Business, CS&Q team in China, we are looking for a new quality leader, who will drive the end‑to‑end quality strategy and execution for our Protection Relay offers (ARC Flash Protection).
As the quality leader embedded in the agile product squad, you will ensure that quality is built in, not inspected in; representing voice‑of‑customer, deploying design and process quality, sharing hardware & firmware quality practices, and deploying prevention mechanisms. You will also own the offer quality performance for in‑market products, coordinating with manufacturing plants, suppliers and other internal & external stakeholders to deliver exceptional customer experience.
Key Accountabilities & Responsibilities
Built-in Project Quality – New Product Development
• Ensure built-in quality through Agile Execution Model and Offer Lifecycle Management (OLM).
• Define and lead the Quality Action Plan across agile increments.
• Deploy and coach teams on Design for Safety & Reliability, Software Quality Fundamentals for hardware and firmware team.
• Drive reliability planning (targets, budgets), robustness design reviews, and validation strategies (HALT/HASS, accelerated life testing, EMC/thermal stress).
• Partner with design team to align Critical-to-Quality (CTQs) with design and validation plans.
• Represent customer perspective (Voice of Customer) in design decisions and risk reviews.

End-to-End Offer Quality – Existing Products
• Own global offer quality performance; set annual targets and improvement initiatives.
• Consolidate quality data (manufacturing, supplier, field) and lead Issue-to-Resolution (I2R) and Problem-to-Prevention (P2P) activities.
• Conduct customer risk analysis for non-conformities; decide and execute stop delivery and derogations when needed.
• Manage customer-facing communications for quality issues, offer evolution, and withdrawals.
• Establish and run surveillance plans (field data, IoT feedback, reliability dashboards); monitor and act on results.
• Drive continuous improvement and lessons learned integration into future designs.
• Authority to escalate business risks and convene cross-functional reviews for urgent issues.
Main Interactions
• Product Squad members: Product Owner (PO), Scrum Master (SM), Technical Product Owner (TPO), hardware/firmware leaders, verification/validation, industrialization etc.
• Global CS&Q: League Quality Leads, central quality/reliability experts.
• Country CS&Q: Country CS&Q managers and field quality teams.
• GSC & Plants: Plant quality managers/engineers, supplier quality, manufacturing engineering.
• League Management: P&L leaders, offer managers.
Key Metrics
• Field & Reliability: Field Failure Rate, Firmware Quality Index, MTTF etc.
• Customer Experience: internal/external customer complaints management, Issue-to-resolution, customer major issue containment time etc..
• Design Quality: DFMEA, Reliability & robustness design process, software/firmware defects management etc.
Profile & Qualification
Required:
• Bachelor or Master’s in Electrical/Electronics Engineering (or related).
• 5+ years in quality management for electronic products, covering both hardware and firmware development in a global environment.
• Full-lifecycle quality experience: from design, industrialization, manufacturing to customer in use.
• Solid command of quality methodologies: FMEA, Root Cause Analysis, 8D, 5Why, DOE etc.
• Hardware quality: understand the reliability and robustness by design for industrial product.
• Firmware/Software quality: Agile/Scrum, Development lifecyle (DevOps) incl. CI/CD, static code analysis, coding standards, defect management etc.
• Customer-oriented, strong influence & communication skills; proven ability to challenge and align cross-functional teams.
• Strong leadership, ownership mindset, and multicultural collaboration experience.
• Fluent in English.
Nice to have:
• Domain knowledge in Protection Relays or similar products in electrical network.
• Familiarity with grid protection and industrial communication protocols (IEC61850, Modbus, etc.).
• Certifications: Six Sigma, Reliability Engineer (e.g., CRE), ISTQB (for firmware testing) or equivalent.
• Experience with global manufacturing plants and supplier quality management (APQP/PPAP, process audits, capability studies).