职位描述
1. 提前5分钟到岗，做好准备工作，如无人接岗不得擅自离岗。
2. 按公司要求着装，保持良好的仪容仪表与站立姿势。
3. 遇见进出大堂之人员须主动、热情地问候，如有需要应及时为其开门提物并送至电梯口。
4. 按照接听电话流程，来电用语“您好！东方金融广场”，转接用语“请稍等”，电话处于占线状态用语“对不起，对方电话占线，请稍后再拨”，并安排留言。
5. 接受客户的各种服务申请，按要求记录并及时联系各相关业务部门/单位上门提供服务，对暂时不能解决的事情，应告知客户，并报告客户服务助理。
6. 熟悉市内常用电话号码，熟悉有关询问的知识，熟悉掌握项目电话的分布状况，掌握项目内的组织结构，熟悉项目主要用户单位及负责人的电话、声音，主动帮助用户查找号码。
7. 协助客户服务助理跟进、处理客户的投诉和特殊服务要求直至客户满意。
8. 完成每日的《服务完成情况汇总表》和《未完成情况跟进表》并在下班后交至客服主管。
9. 了解通告栏的通知更新情况和内容，准确地回答客户地询问，必要时电话通知客户。
任职要求：
20～30岁；
仪表端庄；
1年以上行政、文书工作经验，有大型高级商住项目经验或酒店工作经验更佳；
操流利普通话及基本英语；
具有一定的组织协调能力，能协助主管处理日常各种事务和突发事件；
熟悉项目物业管理工作的流程；
良好的沟通能力、乐意学习新事物。
工作地点
工作地点
公司信息
未融资 · 500-999人 · 物业管理、物业管理、其他专业服务
已审核
公司介绍
Savills is the trading name for the property services division of Savills Plc, a UK company listed on the London stock exchange. Founded in 1855, we are one of the world's leading property consultants offering expert advice on commercial, retail, residential and leisure properties. In china's dynamic and rapidly changing real estate market, innovation and creativity are the key ingredients for success. Since entering the China marketing in the late 1980s, Savills has established itself as a leading name by providing its clients with innovative solutions to their real estate needs. Through our offices in the key cities of Shanghai, Beijing, Shenzhen and Guangzhou, we provide commercial, retail, residential sales and leasing, valuation, property management, investment, market research and development consultancy services. In China, Savills recognises that the quality, commitment and motivation of its staff are key elements in our success. Savills aims to provide through its staff an innovative, professional service of the highest standard and we are committed to being an enterprising, quality-driven company with high ethical values, delivering a wide range of comprehensive international property services. Career opportunities exist for experienced and talented people who possess the highest ethical and professional standards.
工商信息
