KEY ACCOUNT MANAGER

Key responsibilities in this role:
Commercial growth & sales execution
· Proactively use data and customer insights (e.g., account performance, fleet operations, dry-docking schedules, buying patterns) to identify opportunities and translate them into proactively sales plays
· Execute, and follow up on proactive sales plays to drive growth and strengthen relationships
· Monitor account performance and take corrective action to ensure revenue, margin, and service-level targets are achieved
Customer relationship & account management
· Act as the primary point of contact for assigned key accounts, ensuring responsiveness and ownership of all interactions
· Build and maintain strong, long-term partnerships based on reliability, trust, and continuous improvement
· Develop and maintain a practical account plan with clear sales targets, up-to-date customer stakeholder maps, service priorities, and effective sales plays
· Know all key stakeholders at your customer accounts, maintain active relationships with each, and engage regularly as relevant to the account’s business priorities
· Escalate internal roadblocks that impact delivery or customer experience through the win-room format, and bring forward constructive suggestions on customer engagement to key executive stakeholders
Collaboration & delivery coordination
· Coordinate internal stakeholders to maintain alignment on account plan, priorities and ensure proactive issue resolution
· Work closely with CX, Service, and other teams to deliver on SLAs and ensure a seamless customer experience
Required Experience & Competences
● Bachelor's degree in Maritime engineering, Sales or Business
● Several years of experience in an account manager role
● Proven track record of planning and executing successful Sales growth
● Results- and future-oriented, solution-focused mindset
● Excellent communications and impacting skills
● Excellent stakeholder management and customer interaction skills
● Excellent feedback on working with different roles and organisational levels
● Good written and spoken English skills - local language skills are considered an advantage
● Possibility to travel to visit customers when required (either locally or internationally depending on the accounts)