英文客服专员

Job Responsibilities / 岗位职责
1）Pre-sales & After-sales Support / 售前售后支持
Handle pre-sales inquiries and after-sales three-guarantee services for Bose brand products (headphones, speakers), primarily serving Hong Kong and Taiwan regions, with assistance for Mainland China.
负责Bose品牌产品（耳机、音响）的售前咨询及售后三包服务，主要负责香港台湾，辅助负责大陆地区。
2）Channel Management / 渠道处理
Mainly handle voice calls (approx. 10/day), supplemented by online typing via platforms like WhatsApp and Line (approx. 20/day).
工作形式以语音电话为主（约10个/天），以在线打字为辅（约20个/天，使用WhatsApp, Line）。
3）Service Quality / 服务质量
Provide professional and efficient customer service to ensure customer satisfaction with Bose products.
提供专业高效的客户服务，确保客户对Bose产品的满意度。
Job Requirements / 任职要求
Language Skills / 语言能力
1）Fluent spoken English and Standard Mandarin (No accent/stuttering) for clear telephone communication.
英语口语流利，普通话标准，无口音/口吃（电话沟通）。
2）Experience / 工作经验
Must have experience in answering service calls; previous experience in English call centers is required.
必须有过接听服务电话的经验；需具备英语电话客服经验。
3）Skills / 技能要求
Typing speed must be over 60 words per minute.
每分钟打字60个以上。
4）Background / 背景优先
Priority given to candidates with technical service work experience or 3C electronics background.
有过技术类服务工作经验或3C电子产品经验优先。
5）Age Requirement / 年龄要求
Under 39 years old.
年龄不大于39岁。
Work Schedule / 工作时间
Monday to Saturday, 5-day shift system (2 days off), 9:00-18:00.
周一到周六，轮班做五休二，9:00-18:00。