客户服务经理-东南大区（温州）

岗位职责：
1. 根据分部业绩指标制定月/季/年工作目标及分解，整合资源，落实行动并确保达 成
Design monthly/quarterly/yearly KPI, integrate resources, implement actions and ensure achievement according to branch performance.
2. 落实网络布局，开发优质服务网点，建立稳定、良好、有效的网点及自有服务管理模式
Implement the CP network, develop high-quality CP, establish stable, perfect and effective management of CP and OWN.
3. 确保高质、高效的上门服务
Ensure high-quality and efficient field service.
4. 日常辅导自有服务主管及网点管理团队
Daily coaching of OWN supervisor and CP management team.
5. 合理制定派工及配件准备等支持团队的工作模式，进行有效日常管理并持续改善
Formulate working method of dispatcher and parts preparing reasonably, carry out effective daily management and continuous improvement
6. 理解并分解服务规范和标准流程，强化分部人员的安全与合规意识并进行有效的
人员管理和发展
Understand service specifications and standard processes, strengthen the safety and compliance, carry out effective management and development of employee.
7. 负责处理事故及特殊服务的升级案件
Responsible for handling incidents and escalations for special cases.
8. 制定、分解并落实培训计划及培训目标，并就当地业务、人员发展情况收集培训
需要
Develop, decompose and implement training plans, collect training needs for local business and personnel development
9. 分析消费者取消及改约，提升报告平台的关键指标
Analyze consumer rescheduling and canceling rate, improve KPI.
10. 处理升级客户投诉案件，包括根本原因分析与改善
Handle customer complaints, including root cause analysis and improvement
任职资格：
1.本科及以上学历
2.服务运营或服务网络管理5年以上工作经验
3.有超过20人（或同等规模）团队管理经验
4.良好的英语读写能力优先