外资银行客户管理支持

KEY RESPONSIBILITIES
•Provide professional support on NCA, KYC, Account maintenance, ID overdue, Dormant account, reference letter, annual review, due diligence, data collection & analysis etc., follow up the documentation process, perform system setup etc.
•Work as the process owner and ensure end to end management of all activities associated with the process.
•Ensure adherence to standards, procedures. Maintain excellent service levels to ensure operational accuracy, continuously improve the process and efficiency. Escalate issues in timely manner where appropriate.
•Remain updated with regulation and industry knowledge, ensure to comply with bank and country guidelines.
•Maintain good working relationship with all internal stakeholders.
•Support Line Manager on Project, Ad-hoc and Administration tasks.
For NCA/Supplier Onboarding/KYC/ Periodic Review
•Work closely with coverage and operations to ensure smooth client on-boarding experience and fulfill the KYC, periodic requirements etc.
•Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
•Support any servicing to the suppliers’ queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
•Seek clearance from Compliance and Business Management on implementation of new regulatory and internal requirements impacting KYC, NCA, Account maintenance, periodic review documentation.
•Support Lending Transaction Management (LTM) to perform the regular credit review.
For Documentation/Implementation support
•Promptly and successfully on-board and provide professional ongoing support on cash management and Trade products, including follow up the documentation process, perform system setup to activate e-banking, e-bills and EDS, support technical trouble shooting.
•Arrange and coordinate with DB branches on the product setup for local, regional and global projects.
•Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.
SELECTION CRITERIA education and skills, languages etc
•University graduate with minimum 3-5 years relevant banking experience with proven track record
•Strong interpersonal and effective communication skills, a team player with positive attitude and work ethic
•Quick learner with strong analytical & problem-solving skills
•Sound knowledge on NCA/KYC/FSC/EDS, familiar with regulatory developments and legal environment
•Knowledge of operating systems and processes, front end customer systems as well as banking products and services
•Strong written & spoken English and proficient in MS Office applications
薪资：税前7500
工作地点：天津津汇广场