Client Service Analyst-外资行中后台岗

KEY
RESPONSIBILITIES in bullet points
· Support onshore and offshore
Implementation Manager Team to implement all cash and trade products for all
CB clients in north asia branches, like electronic banking, local & cross
boarder pooling, ERP integration, FSC, and China e-drafts etc.
-
Work
closely with key teams within the Bank throughout the FSC supplier
on-boarding processes to ensure suppliers are on-boarded efficiently and
within agreed Service Level Agreements (SLA).
-
Generate/manage
product documentations, eg: e-banking/cashpool/ebills etc. global product
agreements and local products agreement, eg: e-drafts etc.
-
Provide
the e2e support for e-banking/e-drafts/ebills maintenance request
-
Support
any servicing to the suppliers’ queries over call / emails regarding
onboarding / transactions etc. Track / manage escalations from suppliers for
any queries sent by them
-
Technical
setup in the product systems
-
manage
user acceptance test (UAT) if needed
-
Provide
the product training with client
-
Support
the new products rollout and implementation within North Asian countries
-
Works
closely with Implementation, Legal and Product Management on
procedures/workflow concerning product documentation.
· Customer interactions
-
Maintain
contact with customers to ensure DB’s service is up to standard. Assist in
the timely consolidation of management information to enable the continuous
review of service standards
-
Proactively
monitor and take appropriate actions to ensure that expected utilization and
penetration levels are met.
· Manage technical support
function via
-
adoption
of team information/knowledge
-
best
practice sharing
-
proactive
problem solving and
-
comprehensive
customer/user training
-
internal/external
migration project support, including data reviewing, migration setup in
internal systems, handle functional issues arising during migration.

SELECTION CRITERIA education and
skills, languages etc.
·
University
graduate with minimum 3-5 years relevant banking experience with proven track
record, preferably project implementation experience with basic banking
product knowledge required
·
Sound
knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal
environment
·
Knowledge
of operating systems and processes, front end customer systems as well as banking
products and services
·
Customer
focus and service oriented
·
Good
interpersonal skills. Ability to maintain a good professional relationship
with external and internal teams
·
Be
independent, self-starter and able to liaise with clients and internal
stakeholders including senior management
·
Team
player and willing to share knowledge
·
Fluent
in both oral and written English.
·
Familiar
with multi OS platform, applications and experienced in data communication
· Proficiency in Korean is a plus.