客户服务代表CSR（外贸跟单）

1.Understand customer's material requirement planning, new project introduction, continuity of supply, field service support, reporting etc;
了解客户的材料需求计划、新项目介绍、供应的连续性，现场服务支持、报告等；
2.Take charge of customer orders including any new orders, sales order changes etc., reply customers’ inquiries in time,release shipment requirement, daily communication with customers;
负责客户订单，包括任何新订单、销售订单变更等，及时回复客户的询问，发布装运要求，与客户进行日常沟通；
3.Expedite material supply through PO monitoring,to make sure that goods delivered on time;
通过监控订单加快材料供应，确保货物按时交付；
4.Coordinate sample submission with sample team and engineering team, and follow up sample approval status with customers and sales person;
与样品团队和工程团队协调样品提交，并跟进样品客户和销售人员的批准状态；
5.Work with Logistic department about shipment arrangement;
与物流部门合作安排装运；
6.Deal with customers’ complaints about delivery, quality and other issues, and assist manufacturing and quality to optimize productivity and cost effectiveness.
处理客户对交货、质量和其他问题的投诉，并协助优化生产力和成本效益；
7.Assist customer satisfaction survey, and pass customers' expectation to internal departments, to improve continually customers' satisfaction.
协助客户满意度调查，并将客户的期望传递给内部部门，以不断提高客户满意度；
8.Assist buyers to release forecast to vendors for key project, and assist sourcing department in material cost reduction.
协助物料采购员向供应商发布关键项目的预测，并协助采购部门进行材料成本降低；
9.Assist management team to achieve sales forecast and order booking;
协助管理团队实现销售预测和订单预订；
10. Work with Finance AR team for any payment issue at customer site.
与财务应收账款团队协作处理客户的付款问题。
任职资格：
Requirement:
1.Bachelor's degree or above;
大学本科以上学历；
2. 2 years experience in customer service in electronic manufacturing field;
2年电子制造领域客户服务经验；
3. Proficiency in English listening,speaking and writing.
英语听说读写熟练；
4. Have a working knowledge of personal computer, especially for Microsoft office software.
熟练掌握电脑操作，尤其是办公软件。