Key Account Coordinator

岗位职责：
1.与关键客户建立并维护稳固的客群关系，了解客户方的需求并提供定制化解决方案。
2.与市场部、操作部及其他物流服务部门等协调合作，为关键客户提供无缝的服务交付。
3.主动就货物运输状态、潜在问题及解决方案与客户沟通，定期提供最新信息。
4.跟进分析客户反馈及相关业务数据，及时明确所需的优化改进并推动实施。
5.高效解决业务执行中客户遇到的各类问题，持续提高客户满意度。
任职资格：
1.本科及以上学历，物流、国际贸易或相关专业优先。
2. 5 年以上国际货运代理或相关客户服务工作经验，有KA客户服务经验者优先。
3.英语，听说读写熟练，可作为工作语言。
4.具备良好的沟通和人际交往能力，能够与客户建立并维持良好关系。
5.良好的韧性与出色的问题解决能力，适应快节奏的办公氛围。
Job Description:
1.Build and maintain strong relationships with key accounts, understanding
their unique shipping needs and providing tailored solutions.
2.Coordinate with internal teams including Marketing,
operations, and other logistics service departments to ensure seamless service
delivery for key accounts.
3.Proactively communicate with clients about shipment
status, potential issues, and solutions, providing regular updates.
4.Analyze customer feedback and data to identify areas for
service improvement and implement relevant measures.
5.Resolve complex customer complaints and issues promptly
and effectively, ensuring high - level customer satisfaction.
Qualification:
1.Bachelor's degree or above, preferably in logistics,
international trade, or related majors.
2.At least 5 years of experience in freight forwarding or
related customer service roles, with experience in handling key accounts being
a plus.
3. Proficiency in English, both written and verbal are essential.
4. Strong communication and interpersonal skills, with the
ability to build and maintain good relationships with clients.
5.Excellent problem - solving skills and the ability to work
under pressure in a fast - paced environment.