Critical responsibilities include (but not limited to): • Provide leadership, establish a long-term strategic vision and be accountable for the end-to-end delivery of real estate transactions, including lease acquisitions, renewals and disposals. • Be responsible for driving the Transaction Management team to achieve account savings and other KPI targets. • Proactively identify process efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results. • Act as a “player-coach” by o Managing the team: ▪ Acting as a point of escalation and coaching the team throughout the course of a transaction; ▪ People management – resource planning, performance management and talent acquisition/development; ▪ Financial management – ownership of the account P&L; o Individually managing high-profile and/or complex transactions end-to-end: ▪ Managing broker delivery – ensuring best-in-industry advice and market data is being provided, high-quality client engagement, coaching brokers on negotiations and client engagement; ▪ Ensuring adherence to the established transaction process, tracking and reporting via regular cadenced meetings and tools; ▪ “Seeing around corners” – providing actionable advice on mitigation of anticipated risks/taking advantage of opportunities. • Maintain ownership for managing client feedback/escalations. • Cross-collaborate within a multi-function service delivery platform, building relationships and improving ways-of-working amongst other service lines. • Actively participate in plan formation and implementation of the portfolio strategy. • Be able to bring best practices, market research and analytics to enable the client to bring the best advice to their stakeholders. • Bring the best of the JLL platform to the client by introducing new JLL products and services which may help the client achieve its business objectives. • Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with deliverables. • Manage high level reporting on transactions and real estate using technology.