Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Business: Emerging Technology
Principal responsibilities
Design Leadership
- Execute a user experience strategy that aligns with the goals of the LLM-based productivity tool, ensuring it meets the needs of colleagues and enhances productivity.
- Support the design standards by utilising CX best practices, libraries, and frameworks to build production code and deliver a best-in-class experience for end users.
- Ensure that the interface is not only functional but also visually appealing and intuitive to the users.
- Report on UX impact using qualitative and quantitative metrics.
Cross-Team Collaboration
- Collaborate with various teams, including product owners, developers, and users to integrate design solutions that support business objectives and user needs.
- Work in a structured manner to align with Technology and Product teams: JIRA, Kanban boards, and CICD pipeline (Azure Devops Pipeline).
User Research & Analysis
- Collaborate with Engagement Lead and participate in user research and journey design where required to gain better insight into user requirements, trends and habits.
- Analyse user research data to inform design decisions and improve user experience.
- Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool.
Requirements
Experience and Knowledge:
- Experience in UI/UX design, specifically with web applications, design systems, and user research.
- Experience with user research methods to inform design decisions.
- Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI).
- Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences.
Skills and Qualification:
- Strong written and verbal communication skills to effectively convey information to users and engage stakeholders.
- Strong ability to analyse data and translate insights into strategic actions and design.
- Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services.