Consultant Specialist 10313

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure



Principal responsibilities:

• Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc.
• network troubleshooting to deliver desired performance or break-fix.
• Working with variable IT teams including Incident Management during crisis and represent Connectivity.
• Working as part of a global team of Network Support Specialist.
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Ensure global standards are set and adhered to.
• Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded.
• Well documentation and knowledge transformation to L1 support engineer or junior engineer.

Knowledge & Experience / Qualifications:

• Over 8+ network technology supporting experience in large company.
• Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc.
• Deep understanding of Data Networks Topologies and protocols.
• Strong drive to improve the services we provide to our business.
• Need to be a good team player and able to collaborate at all levels.
• Understanding of Working to ITIL/Agile Standards/Framework.
• Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• Strong communication skills and be able to communicate at all levels within the business
• Valid industry certification, such as: CCNP/CCIE.
• Python programing or network automation experience.
• Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali.