客户服务代表/CR Representative

招聘要求/Job Profile：
1、大专以上学历，专业不限，经验不限，
Above the college degree, no restrictions on major, and the age between 22 and 30 years old.
2、普通话标准，相貌端正，有良好的职业形象和气质，人品正直，举止大方得体。
Standard Mandarin, decent appearance, good professional image and temperament, upright character, and elegant and proper behavior.
3、具有良好的英文沟通能力和英文书写能力，能与外籍人员进行流畅地口语和邮件的沟通交流。
Possessing excellent English communication and writing skills, being capable of engaging fluently in oral and email communication with foreigners.
4、头脑灵活，反应灵敏，应变能力强，做事严谨，抗压能力强，有学习能力。
Having quick wit and responsiveness, being adaptable, meticulous in work, and having strong ability to bear pressure and learn.
5、做事积极，性格开朗，注重细节，工作有责任心，敢于承担责任，执行力强。
Being proactive in doing things, having an outgoing personality, paying attention to details, being responsible for work, daring to take responsibility and having
strong execution.
6、具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
Having good service awareness and teamwork spirits, having good communication, coordination and adaptability skills.
7、熟练使用office办公软件（Excel、Word、PPT）。
Being proficient in using office software （Excel、Word、PPT）.
8、有三年以上五星级酒店前台、GRO工作经验或空乘专业申请者优先考虑。
Applicants with more than three years of working experience in hotel receptionist or GRO (Guest Relation Officer) of five-star hotels or majoring in flight attendance will be given priority.
岗位职责/Job Description：
1、在工作时间必须穿着由卓著中心提供的工作服, 保持制服整洁无褶皱,
带妆上岗。
Work uniforms are provided and are to be worn while at work. Keep the uniforms tidy, clean, and not wrinkled. Apply facial make-up before beginning work.
2、负责接听客服热线: 按照一致的服务标准, 为来电者答疑解惑, 向客户提供礼貌,友好,高效的电话服务。
Responsible for Customer Service Hotline: Offer customers a courteous,
efficient and friendly telephone service, and ensure that all telephone
communications are in line with consistent service standards.
3、在南区前台接待访客: 做好访客登记工作, 为访客指引方向，提供访客咨询服务。
Visitor Sign-in at the South Reception: Visitor registration. Provide the
directions advisory service.
4、处理客户投诉: 聆听客户需求, 记录客户反映的问题, 向客户道歉并解释跟进事宜, 最后确认客户对事件处理的满意度。
Handing Customer’s Complaints: Listen to customer’s needs. Record
customer’s issue. Apologize to the customer and give updates. Finally, confirm
the satisfaction of the customer.
5、租户通知发放: 保证卓著中心的租户及时收到统一标准的通知。
Tenant’s Notice Delivery: Maintain that each notice will be delivered to
each Excel tenant on time and in the standardized format.
6、快递处理: 所有快递人员需要在北门前台登记领取货梯卡上下楼，不得乘坐客梯。
Courier Deliveries: All couriers should sign in at the North Reception to
obtain a service elevator access card. They are not allowed to use Excel Centre
passenger elevators.
7、租户信件处理: 保证租户的信件分发正确。
Tenant Mail Handing: Make sure Excel tenant’s mail is accurately sorted
distributed.
8、空气净化器的租用: 收到租户的需求，然后查询可用的空气净化器，准备空气净化器租用合同，给租户送空气净化器。
Air Purifier Rental: Receive the requirement from tenant. Check available
air purifier. Prepare the air purifier leasing agreement. Send the air purifier
to the tenant.
9、报告维修事宜: 为我们的租户提供高效的服务，保证租户的维修事宜能及时解决。
Reporting Maintenance Issue: Provide an efficient service to our tenants.
Ensure the tenant’s maintenance issue is solved on time.
10、门禁卡制作:按照标准化的流程制作门禁卡。
Access Cards: Follow the standard process for making access cards.
11、雨伞租用: 当遇到雨天时客服代表应将伞架提前摆放，南区客服代表有责任保管好保险箱钥匙和雨伞租用押金。
Umbrella Rental: On rainy days, the CR team should place the umbrella
stand next to the south desk in advance. The CR team is responsible for taking
care of the safe key and all the umbrella rental deposit money.
12、消防演习: 配合安保部做好大厦消防演习工作，每年两次。
Fire Drill: Cooperate with the Security Department to do a good job in the
Excel Centre Fire Drill twice a year.
13、租户退租: 处理租户退租事宜, 确保租户退租的顺利进行。
Tenant Move-Out Handing: Make sure our tenants Move-Out process goes
smoothly.
14、305活动中心：接待来访租户，负责登记信息，提供租户所需服务，检查活动中心的各项设施和用品，为租户介绍瑜伽、普拉提课程活动以及洗衣服务。
305 Activity Center：Reception of visiting tenants, responsible for
registering information, providing necessary services for tenants, inspecting
various facilities and supplies in the activity center, introducing yoga,
Pilates classes and activities, as well as laundry services to tenants.
15、2层行政连廊：负责访客接待、登记及引导服务，解答客户咨询并指引路线，确保访客顺利进出。处理客户投诉及临时需求，维护客户关系。
Second-floor lounge: Responsible for visitor reception, registration, and
guidance services, answering customer inquiries and guiding routes to ensure smooth entry and exit of visitors. Handle customer complaints and temporary requests and maintain customer relationships.
16、完成客服部主管安排的其他工作。
Complete all the other work arranged by the CR executive.
**公司全额足额缴纳社保公积金，每周双休，每天工作8个小时，无加班，公司提供工服工鞋，高端舒适的外企工作环境，感兴趣的小伙伴们，欢迎随时投递简历，或工作时间拨打电话59315088转316，我们会尽快回复您的信息。联系人：Sophia