远程团队主管 ID200129

WHAT YOU'LL NEED TO HAVE
Knowledge
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life
for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co?workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Basic knowledge about Ingka processes, IKEA product range and services
Good knowledge about relevant Ingka systems and tools
Motivation
Motivated by sharing and living the IKEA culture and values
Passion for home furnishing and people's life at home
Passion for leading others and energised by developing and challenging people to reach set individual goals
Energised by togetherness and reaching common goals as a team
Motivated by working in a dynamic and result driven retail environment
Capabilities
Strong comunication and interpersonal skills combined with ability to practise inspirational IKEA
leadership for co-workers with different competences and needs
Ability to solve problems and handle conflicts, always with IKEA values at heart
Ability to empower others to achieve set goals, using individualised techniques that trigger
motivation and development
Ability to analyse risks and consequences of a change initiative
Ability to assess and improve quality