客户经理 Account Mgr.

任务和责任Tasks and Responsibilities :
1.建立并跟踪订单评审程序，改进自身工作质量以支持产品质量;Establish and follow the order evaluation procedure; improve the work quality of one self to contribute in product quality.
2.与客户建立良好的关系，理解客户需求，其现状和未来发展;Establish good relationship with customers, understand the needs of the customers. Understand their current situation and long term development.
3.搜集分析客户和竞争者在价格，质量，成本方面的信息;Collect and analyze the relevant information about customers and competitors in price, quality, cost.
4.理解公司产品在价格，成本，品牌，质量方面的强项和弱项;Understand the strength and weakness of FD’s product in the market in price, cost, brand, quality;
5.确认战略客户和普通客户。Identify the strategic customers and the normal customers.
6.与客户协商价格Negotiate the price with the customer.
7.分析销售结果，跟踪订单，制订月销售报告，制定未来销售方案；Analyze the sales result，follow order intake, prepare monthly report, and make sales proposal for the future.
8.按照客户，项目，价格做好记录；Take records by customer, item, price.
9.提供优良的售后服务，跟踪产品使用情况，向公司质量和运营人员反馈信息，跟踪改进情况；Provide good post-sales services to follow up the performance of the products, feedback information to quality and operation personnel, follow up the further improvements.
10.管理报价，回复客户请求；/Manage the offer and answer to REQ.
11.严格执行环保健康安全规定，并说服客户遵守，从客户处搜集产品安全信息，反馈给环保健康安全部门并跟踪。Strictly follow the EHS procedures and also convince the visiting customer/potential customer to follow it. Collect product safety information from the customers and feedback to EHS and follow up.