高级金融服务主任 - 欺诈争议缓解及调查组

岗位职责:
1. The jobholder will conduct investigation and handle calls related to fraud risk. This includes fraud risk analysis, red flags identified, report writing, and customer communication.
2. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
3. The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’.
4. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
5. The jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
1. 开展调查并处理与欺诈风险相关的电话沟通。这包括欺诈风险分析、识别危险信号、撰写报告以及与客户沟通。
2. 确保无论是个人还是作为一个组织，我们所做的一切都以公平对待客户为核心。
3. 负责在日常管理中管理和降低操作风险。在履行这些职责时，集团采用了被称为“三道防线”的风险管理和内部控制架构。
4. 明确自己在“三道防线”中的位置，并根据操作风险政策采取相应行动，在对所需行动不确定时及时上报。
5. 依据汇丰金融犯罪风险偏好的核心原则做出明智决策。

任职要求:
1. Fluency in Cantonese and English is a requirement for this role.
2. Ability to write business letters and reports.
3. Strong decision making and analytical skills
4. Ability to understand and interpret numeric data.
5. Rotating shift from 9:00 to 22:00.
1. 粤语纯正和英语流利。
2. 具有撰写商务信函和报告的能力。
3. 较强的决策和分析能力。
4. 理解和解释数字数据的能力。
5. 接受9:00至22:00轮班。