会话式银行服务语言顾问 Dialogue Manager

岗位职责:
主要职责：优化人工客服和机器人客服的中（繁简）、英文文本；处理部门管理事务。
1. Review and optimise copy in English, Traditional Chinese and Simplified Chinese to be used by agents and chatbot on digital platforms to provide better UX
2.Understand customer centricity and collaborate with product teams to analyse customer needs and improve customer experience
3. Work with management teams to create a better workplace and people experience, such as by designing training to improve agents’ language skills
4. Take the lead in functional tasks assigned by operation managers (eg. training, risk control, finance, people engagement)
5.Assist operation managers with functional tasks as needed

任职要求:
1. Ability to understand spoken and written Cantonese is a must
2. Solid experience in Chinese & English editorial or copywriting role
3. Good understanding of user experience and digital best practice
4. Good understanding of customer-centric approaches & cultural differences
5. Strong communication skills in English & Chinese, both written and verbal, to explain complex issues; Empathy mindset
6. Strong interpersonal skills; able to work with individuals at different levels
7. Highly self-motivated and good at multitasking; able to work independently as well as team player
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。