客服专员

岗位职责描述Job description（按岗分别列述）：
1. 客户订单的处理 Order process
-每日跟踪客户订单以及预测的更新情况。
-Daily track customer order and forecast
-整理不同客户订单波动情况。
-Gather all the data of customer order floating;
-收到新订单后与物料计划，生产计划进行订单评审。
-Internal discussion with material planner, production planner, evaluate order fulfillment activities
-正式接受订单并答复客户准确交期，需及时响应客户反馈，协调各部门达成准时交货。
-Formal confirm back to customer of delivery date。It is necessary to promptly respond to customer feedback and coordinate various departments to complete the transaction.
-对于客户预测有自己的判断，并据此整理12月滚动预测;
-Has their own judgement regarding customer forecast, and gather rolling 12 months forecast for management reference;
-安排每日出货;
-Input customer release in ERP system and arrange daily delivery;
-发货后客户系统的操作;
-Customer order handling in ERP system;
-每月按照客户要求进行对账，挂账，配合财务部门定期开票;
-Billing check with customer according to agreement, assistant Finance to release formal invoice;
2．协助销售完成日常文档工作
-Assist the sales team in completing daily document-related tasks
3. 配合上级领导的指示，完成工作任务。
-Comply with the instructions of the superior leader and complete the assigned tasks