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• Reports to: Regional Credit Collection Manager

• Tasks & Responsibilities

– Responsible for the activities and operations in the credit and collections department
– Responsible for monitoring and maintaining assigned customers – Customer calls/Emails/constantly follow up with customers
– Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment.
– Resolve dispute related to customer payment on delinquent accounts and negotiates and ensures payment from customer
– Analyze at-risk customers and recommends account strategies to prevent delinquencie
– Establish and maintain effective and cooperative working relationship with Business Areas and customers.

• Qualifications / Skills

– Fluent Cantonese and English
– Excellent written, verbal communication abilities and interpersonal skill
– Experience in a collection/ shared service center will be a plus
– Familiar with Oracle, MS Excel
– Bachelor’s Degree, University Degree or equivalent