Lab Customer Service Administrator 实验室客服行政专员

任职要求:
- 本科学历，化学及英语相关专业背景优先。
- 具备强烈的客户服务意识，品行端正
- 2-3年或以上工作经验，有检验检测行业经验者或客户服务经验者优先。
- 英文六级或以上，英文听说读写熟练，掌握基本英文商务邮件
- 能够胜任工作压力
- 强烈的责任心，面对压力环境能够分析和解决问题
- 熟练使用MS Office办公软件 WORD, EXCEL,POWERPOINT
- 请同时提供中英文简历
Job Requirements:
- Full-time bachelor degree, major in engineering or chemistry is preferred
- Strong sense of customer service and integrity
- 2-3 years or above working experience in sales/customer service/inspection and testing industry is preferred.
- CET 6 or above, good English listening, speaking, reading and writing
- Able to work under pressure
- Strong sense of responsibility, able to analyze and solve problems under pressure
- Proficient in MS Office software such as WORD, EXCEL and POWER POINT
- Please also provide your resume in Both Chinese and English
Key Responsibilities：
Taking a client-facing customer service role:
- receive customer queries from different sources (email; call-in; etc.)
- response to customer queries regarding assay capability; TAT; sample requirement etc.
- arrange the submission of assay work
- timely update to customer on sample receipt, job arrangement etc.
Taking job and sample management function as below:
- Job creation and registration
- Liaise with workshop and lab upon sample receipt, timely arrange sample
delivery to the lab,
-Timely arrange assay work of samples
-Subcontract the assay when necessary and obtain the assay result