现场客户经理 Site Account Manager

Job Summary:
We are seeking an experienced On-site Account Manager to oversee the security service teams at our client sites. The ideal candidate will manage a team up to 100 security personnel, ensuring efficient operations, high standards of service, and strong communication with clients.
我们正在寻找一位经验丰富的现场客户经理来监督我们客户现场的安全服务团队。理想的候选人将管理一个多达 100 名保安人员的团队，确保高效的运营、高标准的服务以及与客户的紧密沟通。
Key Responsibilities:

• Team Management: Lead and manage a team of 50-100 security personnel,
  ensuring their performance meets company standards and client expectations.

• Client Communication: Act as the primary point of contact between our company and the client, maintaining regular communication to address any concerns or issues promptly. The manager needs to build and maintain strong relationships with client, address client concerns and ensure customer
  satisfaction.
• 客户沟通： 作为我们公司与客户之间的主要联系点，保持定期沟通以及时解决任何问题。 经理需要与客户建立和维护牢固的关系，解决客户的问题并确保客户满意度。

• Operational Oversight: Monitor daily operations to ensure security protocols are followed and service quality is maintained. Provide guidance and support
  to guard team. Capable of developing and implementing project plans,
  including timelines, milestones, and resource allocation. Coordinate with
  various departments and units to ensure alignment with project goals.

• Training and Development: Provide training and development opportunities for the security team to enhance their skills and performance. Direct and
  motivate teams to achieve operation goals.
• 培训和发展：为团队提供培训和发展机会，以提高他们的技能和绩效。 指导和激励团队实现运营目标。

• Incident Handling & Risk Management: Respond to and manage any security
  incidents or emergencies, ensuring they are resolved efficiently and
  effectively. Identify and mitigate potential risks of the site. Develop
  contingency plans to address unforeseen challenges.

• Reporting: Prepare regular reports for both the client and our company, detailing team performance, incidents, and any other relevant information. Conduct regular reviews on projects to ensure compliance with specifications.