区域安保运营经理（Operations Manager)

该岗位主要负责北方区100人安全团队的现场管理，以及与客户方安全经理的日常对接。确保现场安保团队有序高质量的运营，以及团队人员的日常管理和培训等关键工作任务，同时需要与客户方安全经理和其他相关职能部门保持高效的沟通与协作，英语需为工作语言。欢迎拥有安保行业背景的有志之士投递，谢谢！

OM will oversee and take ownership for the service delivery to the client corporate security within their specific area of operation. Will provide a POC within the specified region of the client security team and take ownership regarding the purposes of the operational management, communication, coordination and escalation. In the mean time, OM will support the client security team & Regional Account Manager (RAM) to ensure the service delivery which meets standards, requirements and situational demands. As the team leader, OM will need to provide strong leadership and supervision to the local security team related but not limited to the recruitment, training, incident response, etc.

Responsibilities

- Performance, support & management:
1. Maintain highly accurate documentation / record-keeping in support of training & operational compliance
2. Support the delivery of the client operational management strategies and objectives
3. Liaise with Security Manager, RAM and branch management team on service delivery, staffing, general operational matters
4. Assist the client corporate security and RAM with the planning of new services and mobilization to ensure the commencement of service
5. Support any other operational, administrative or management activities as required

- Training
1. Support the client Security Manager & RAM on delivery of Global, Regional, Local or site-level training programs
2. Conduct and/or support the conduct of training for all site-level staff involved in service delivery
3. Liaise with the client Security Manager & RAM, staff and the Account Management team to identify and act upon opportunities to improve training outcomes, especially those related to performance or compliance obligations
4. Support any other training activities as required

- Relationship building & collaboration
1. Build and maintain proactive, collaborative relationships with the client Security Manager & RAM for delivery of guard force operations
2. Maintain regular communication with staff, operational leads and the client Security Manager & RAM, to monitor and report upon outcomes related to training and development matters
3. Demonstrate the core brand values and culture of both our company and the client, promoting a positive image of the client and company at all times

Qualifications
- Strong local market/industry (security) knowledge and relationships, formal qualifications in Security Management, Business or equivalence is preferred
- Experiences delivering high quality security outcomes, +3 years corporate security/guarding or similar experiences is preferred
- Experiences working with large workforces in multiple regions, +1 year operational management experience is preferred
- Fluency in English (written & verbal)
- Ability to travel (regionally) and work flexible hours, as required
- General proficiency with IT systems and software (specifically Microsoft Office)
- Strong team leadership skills
- Strong inter-personal communication skills
- Strong customer service focus
- Strong problem-solving skills
- Strong organizational & administrative skills
- Proven ability to self-manage / self-initiate
- Proven focus on quality and best practice