职责范围：
客户销售与服务
主要工作职责/挑战：
• 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• 跟上本地问责法律法规的发展，以有效地确保并强化内控；
• 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
• 配合任何关于违反监管规定的调查或审查，例如，问责审查。
• 实现领导安排的各个产品的业绩指标；
• 维护与客户的关系并提供客户服务以确保满足客户需求；
• 通过扩大现有客户的投资组合加强客户与我行的关系；
• 积极参与优先理财/其它银行营销项目，以获取新客户。另外，向现有客户进行交叉销售；
• 主动发现具有“优先理财”资质的个人理财客户, 并发掘其投资理财需求；
• 负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求；
• 遵循银行的管理手册，操作手册和所有部门相关产品的既定政策；
• 学习并了解一切相关条例以及内部风险与合规的政策与程序；
• 保持对金融行业相关动向的敏感；
• 积极参与银行组织的培训项目，会议和简报会，并保证将学习到的技能和知识运用到日常工作中；
• 确保客户投诉的时效与管理；
Strategy*
Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business*
Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes*
Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People & Talent *
Reference all responsibilities related to people and talent matters, for example:
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management*
Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance *
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
职位要求：
• 大学本科学历。
• 从事金融工作3年以上，具备良好的诚信记录及职业操守
• 熟悉理财业务活动及理财产品销售相关的法律法规
• 熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。
• 具备良好的投资咨询和分析技巧。
• 出色的人际关系能力和沟通能力，能在复杂场合应付自如。
• 具有团队意识，主动坚定。
• 有上进心，能自我激励，不断提高人际交流能力和技巧，以满足工作要求。
除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。