400-885-9898
雇员点评标签
职位描述
投诉客服售前客服电话客服倒班制英语
职位描述
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
2. Communicate effectively with customers, showing empathy and patience;
3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4. Advocate the Trip.com culture both internally and externally;
5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
1. Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day;
3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
2. Communicate effectively with customers, showing empathy and patience;
3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4. Advocate the Trip.com culture both internally and externally;
5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
1. Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);
2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day;
3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
工作地点
崇川区南通市开发区长川路1号
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职位发布者
倪玲燕/招聘经理
三日内活跃立即沟通
携程计算机技术(上海)有限公司
携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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