Associate Director - IT

OPERATION
1. Provide guidance and leadership to the team in the support of the day-to-day IT Operations, handling incident management, escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays, outages and quickly resolve on-going issues.
2. Ensure mission critical software/services and systems are available and accessible to all users as required.
3. Develop and implement processes, policies and procedures for implementation, programming, and maintenance of assigned areas to ensure consistency across the IT organization.
4. In-depth knowledge and experience in the field of IT security, incident response, threat intelligence and forensic investigations.
5. Liaise with vendors and government agencies (e.g., MOH, IDA) where necessary.
6. Manage the data center, technology implementation, capacity planning/scaling, and operations of systems of the Company. Provide proactive monitoring, alerting, and reporting processes to ensure optimal system performance.
7. Provide project management leadership for infrastructure and application deployment initiatives. Accountable for ensuring IT projects incorporate the appropriate planning, technical analysis, budgets, and resource management to meet deadlines and objectives.
8. Ensure compliance with hardware/software updates and lifecycle methodologies.
9. Select technology providers and serve as subject matter expert in negotiation of contracts and agreements. Proactively evaluates IT services to determine the right sourcing and cost model.
10. Works with business users to identify, source, and cost requirements for IT initiatives.
11. Responsible for Disaster Recovery Planning and testing. Oversees annual DRP test for all critical business systems.
12. Ensure alignment, implementation and monitoring of local regulations and policies in relation to cybersecurity.