Customer Service Specialist

Responsibilities:
● Record the price history and work with sales department provide the Quotation per customer' request.
● Work with sales department and customer, provide the contract to customer.
● Work with sales department and customer, provide the bidding meeting documents per customer's request.
● Record all the quotation &contract &bidding data
● Work with customer & sales department & Application & Manufacturing department about customers claims and provide the settlement to customer.
● Work with customer &sales department &Application &Manufacturing department deal with the return fabrics
● Work with operation department / product management department and arrange and adjust the delivery schedule according to the customer's request.
● Provide finished fabrics list to sales and push customer for the delivery.
● Provide correct payment record to customer and push customer arrange the payment on time and monitor the account receivable
● Provide the fabrics data for all the payment to finance department and get it invoiced and settle some relative problems.
● Work with sales department and provide the sales forecast monthly.
● Work with Inter-Co CSR, tracking the Inter-Co orders enter and the schedule.
● Work with shipping department arrange the delivery for the export fabrics and provide the shipping schedule to Inter-Co CSR
● Work with planning & application &Inter-Co CSR and transfer the relative information between them
● Work with sales department complete all kind of forms such as Order Cancellation Form\Debt Write off Form etc. and distribute to relative department.
● JDE system -Relative sales data enter and maintenance.
● Monthly Report to CSR Manager / Reports upon Request
● Other assignment by the Manager
Requirements:
● Bachelor's degree or above
● Fluent in English
● Proficient in Excel (including VLOOKUP, PivotTables/ Power Query/Power BI, etc.)
● Strong communication and coordination skills
● Digital Skills
● Proficiency in basic data analysis using Python/SQL
● Experience with low-code platforms (Like Power automate, Power Apps)