- Verify S/O information against booking acceptance standard procedure and/or special approval from relevant party, ensure proper DOC filing
- Change booking status in MSC LINK System, mark the pending reason and/or warning instruction if any, and entertain S/O amendment as requested
- Respond to relevant parties against booking inquiries
- Liaise with internal departments / customers for missing booking information for pending bookings.
- Monitor booking quality and coordinate with IT / MSC SIN various EDI system problems
- Check & trace with relevant parties for extra costs incurred during transportation and send m/c instruction for confirmed payments
- Handle various inquiries (tracking, schedule, port restriction…) from customers and counter agents.
- Distribute optional and/or roll-over advice to related customers upon commercial colleagues’ advice.
- Update Transshipment Port List, Special Port Routing List to related parties
- Handle/co-ordinate various special requests (i.e. changing of destination, holding container at TS ports…) with related parties
- Prepare various periodical or ad-hoc statistics report as required
- Help to track & trace idling equipment cases
- Handle customer queries/complaints and ensure customer orders/requirements are clearly transferred to all concerned parties
- Monitor and maintain vessel schedule and announce to customers
- Send freight inquiries to corresponding parties in regards of the anonymous shipment
- Keep close contact and follow up shipments from customers / counter agents on daily basis, especially GCA/BCO
- Proceed rate retrieval and/or prepare freight list / retrieval instruction to WDC according to principal’s rating policy
- Follow up freight M/C and checking
- Make SSE Tariff & Contract filing
- Work with GVA DOC and Greece SSC to remind NVOCC to complete or revise AMS filing
- Apply with AMS center for new SCAC code based on NVOCC’s requirement
- Check with oversea agent for freight collect/elsewhere payment approval
- Perform compliance checks for sanction bookings and ensure proper document filing
- Assist DOC/Claim department for UAC/legal case handling
- Assist to guide / push customers’ VGM submission .
- Explain or consolidate to GVA to clear KO BLs in daily/monthly/yearly pending KO report
- WDC DR plan following up
- Maintain customers contact details for notice delivery
- Perform document control for quality check
- Carry out all relevant duties as outlined in the Company procedures and policies
- Perform any other job duties assigned by immediate supervisor and management.
Job Requirements:
1.Bachelor’s degree or above, 5 years of relevant work experience.
2.CET-6 and above, fluent in spoken and writing with English.
3.Proficient in office software, good communication skill.
4.Responsible, careful and conscientious, strong learning ability, and team
spirit.