Customer Service Assistant-西门子外包

Work Scope
1. Order Processing and Follow-up: Assist in managing client orders from orderconfirmation to payement and delivery.
2. Logistics Coordination: Track shipments, coordinate with logistic departmentand communicate delivery status to both internal teams and external clients.
3. Payment Montoring:Support on pushing customer's payment by trackinginvoice status, following up on pending payments, updating financial recordes,etc.
4. Documentation and Reporting: Maintain organized records of orders,shipments and payments; asssit in generating regular reports to team based onreniipct
5. Cross-functional Support: Collaborate with sales, commercial, logistic and otherinternal teams to resolve issues, ensure end-to-end process efficientcy andimprove customer satisfaction.
6. Other related tasks assigned by supervisor.
Personnel Requirement
1. Familiar with customer service; commercial and order process;
2. Basic knowledge in logistics issues of order processing；
3. Basic knowledge on Contract Law, Chinese TAX system and INCOTERM;
4. Good communication skill with internal /external contacts;
5. Office software knowledge, basic SAP is preferred；
6. Fluent English in reading and writing;
7. Education - Bachelor degree or above, major of business administration is preferred。