前台接待

Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times.
确保礼貌高效的处理客人咨询或需求。
Ambassador of the Accor Loyalty program Le Club Accor Hotels and Advantage Plus.
雅高会员忠诚计划和A佳卡。
Enroll Le Club Accor Hotels New members in order to reach the target fix by Accor.
注册Le Club Accor Hotels新会员，已达到雅高标准。
Perform check-in, check-out or room change procedures.
执行入住，退房和换房程序。
Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation.
根据酒店规定和当日汇率换外币或旅行支票。
Encourage guest to complete the hotel satisfaction survey in order to reach the monthly target.
邀请每位顾客完成酒店满意度调查以达到每月目标。
Be aware of the complete range of services and facilities which are offer at the Sofitel Harbin.
熟知哈尔滨索菲特大酒店的服务设施。
Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer.
查询每日预抵明细，与宾客关系主任合作确保根据客人状态和喜好合理分房。
“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time.
随时提供美轮美奂的服务，确保客人随时对酒店有积极印象。
Ensure that all Ambassadors wear uniform according to the Sofitel Standard.
确保所有员工根据索菲特标准穿着制服。