Key Account Manager

The core responsibilities of a Key Account Manager are to oversee the strategic relationship management of the company's most critical clients. This involves deeply understanding client needs, providing customized solutions, and driving cross-departmental collaboration to achieve sales targets and foster long-term client value growth.
Job description
• Customer Relationship Management: Responsible for maintaining and expanding key accounts (such as large enterprises, agents, or institutions), building and sustaining long-term stable partnerships.
• Sales Target Achievement: Develop personalized sales strategies to promote product or service sales, ensuring the fulfillment of performance metrics such as revenue and market share.
• Demand Identification and Solution Provision: Gain deep insights into clients' business needs through regular communication, data analysis, and other methods, providing tailored solutions for them.
• Cross-Departmental Collaboration: Coordinate internal resources (such as technical, product, and logistics teams) to ensure smooth project execution and customer satisfaction.
• Market and Competitive Analysis: Gather industry trends and competitor information, promptly reporting market opportunities or potential risks.
• Reporting and Documentation Management: Regularly update customer profiles, sales records, and performance reports for strategy optimization.