Customer Service Specialist（客服专员）

主要职责：
主要职责描述：
1）负责按客户要求填写申请单（APF）和处理所有销售项目的系统订单录入及维护，保证100％的准确性。
2）协助销售同事的日常工作中，密切跟进正在进行的项目状态，并提醒长久未决项目（≥1个月,确保交付精确度和良好的服务。
3）确保每个订单，及时开出预订订单发票（PPI）并发给客户。与财务部协调跟踪付款情况。
4）及时更新内部项目列表。
5）协助经理制定月度/分析报告。
任职资格要求
热情的服务态度，细心，责任心，高效率
熟练的计算机基本软件操作（WORD，EXCEL，PDF，PPT等）
擅长英文读写， 英语水平CET4及以上
Description of main duties:
1) Be responsible for filling-out APF and handling NEX /Salesforce management of all the sales projects, ensure 100% accuracy.
2) Assist Sales daily routine work, follow up closely the ongoing project status, and remind the long pending project ( ≥1 month from enter) to the sales.
3 Make sure every booked order has PPI issued and sent to client. Coordinate with Financial Dept. for payment follow-up/check-up.
46) Update the internal project list timely.
5) Assist the manager for making the monthly/analysis report.
Position Qualification Requirement
Enthusiastic attitude, Careful, responsibility and good efficient characters
Skillful of computer basic software operation(word, excel, pdf, ppt etc)
Good at written and reading English