Sales B2B Manager (En&Can)

Sales Manager (销售经理)
Reporting to the Program Manager, the Sales Manager is accountable for the overall program and all its line of business performance under the region/ time zone of your care. Responsible for overseeing the management of highly complex and large sales deal of B2B Small Medium Corporate business accounts, you will align to the Business Operations and lead your teams to achieve business goals defined by both the internal and external client stakeholders.
As a Sales Manager, you will be leading a team of about 9 Telesales and 2 solution and 2 partner sales for Hong Kong region. You are accountable to ensure the day-to-day operation will have a smooth process and strive to overachieve KPI/ SLA set by the client and the management; strengthen the relationship and expectations of the client; and manage the program yearly budget and revenues. Based in Suzhou office, this is a permanent headcount position.
Successful candidates are independent and results-driven individuals that are excited to drive success through persuasion process and explore various sales channels to improve sales performance. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
Responsibilities
• Build, motivate and mentor a highly functioning inside sales team to lead and drive sales conversations.
• Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close.
• Coach sellers and ensure every seller creates a minimum of 30 Opportunities via MSX D365 monthly.
• Coach sellers and ensure every seller passes qualified Opportunities to partners at 40% sales stage.
• Lead and coach team members through strong call coaching of their customer sales calls, demos and experience sessions.
• Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management and with the agents.
• Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy.
• Drive business value driven customer conversations by achieving a minimum 100-level proficiency in all solution areas and a level 200 in a specific Solution Area (where applicable) through all available learning resources.
• Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.
• Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, Consumption, Customer Adds and on their overall approach in building deep customer trust.
• Assess team capability & build talent pipelines where needed, including involving in talent hiring working closely with Talent Acquisition team.
• Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms.
• Spend time learning your team’s capabilities & actively build talent pipelines.
• Ability to design and set productivity and sales targets/quota in line with market trends.
• Ability to work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance.
Competencies
• Bachelor’s Degree is preferred.
• Fluent English and Native Cantonese.
• 5+ years of relevant work experience in consultative-based sales approach, inside sales, telesales or business development experience.
• 3+ years of team management experience in the technology industry with proven track record of successfully leading a team of sales members.
• Excellent command of both English and Mandarin languages to manage Mainland China B2B business; ability to converse in Cantonese dialect will be an added advantage.
• Strong interpersonal skills, excellent written and verbal communications skills with the ability to coach team to successfully drive sales over phone, email, video and modern demonstration tools.
• Great leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve.
• Agility to manage ambiguous and complex situations, while maintaining a good rapport with customers.
• Experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloads.
• Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success.
• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately. Passion for cloud technologies and changing the world.
• Works well in a diverse team and enjoys a dynamic and changing environment.
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.
• Advanced user of Microsoft Office Suite applications, Windows OS, 4+ years of experience using a CRM tool (Dynamics, SalesForce or other) is required.