400-885-9898
职位描述
广告类营销类纪录创意市场调研
JOB SUMMARY/OVERVIEW
The Client Partner: Records Creative is accountable for ensuring client
satisfaction by thoroughly understanding the Clients brand, objectives, and
creative vision.
This role entails evaluating and verifying record inquiries while collaborating with
clients to understand their motivations and provide customized, creative solutions, ensuring the process is both accessible, motivating, and overall successful.
Key responsibilities include managing the creative process from concept to completion, ensuring that clients maximize the value of their one-of-a-kind partnership with Guinness World Records!
satisfaction by thoroughly understanding the Clients brand, objectives, and
creative vision.
This role entails evaluating and verifying record inquiries while collaborating with
clients to understand their motivations and provide customized, creative solutions, ensuring the process is both accessible, motivating, and overall successful.
Key responsibilities include managing the creative process from concept to completion, ensuring that clients maximize the value of their one-of-a-kind partnership with Guinness World Records!
ESSENTIAL DUTIES AND RESPONSIBILITES
This is accomplished through the following duties and responsibilities:
Client partnering：
Client Relationship Management: Supports clients by aligning records with their vision and goals, offering tailored and creative solutions for success.
Feedback Collection: Gathers client feedback for process improvement, enhancing the record-breaking experience.
Customer Service Excellence: Maintains high client service standards with timely communication, supporting clients and ensuring seamless project delivery in line with SLAs.
Issue Resolution: Actively resolves client issues and inquiries to ensure satisfaction and a smooth project experience.
Adjudicator Coordination: Briefs adjudicators for events, ensuring transparency and smooth client-adjudicator relationships.
Records management
Assessment of Record Enquiries: Utilizes knowledge of record guidelines to make informed, logical decisions, adapting policies as needed to manage various record scenarios.
Record Approval and Documentation: Reviews documentation for accuracy during record
approval, streamlining processes without sacrificing rigor to simplify the
verification journey.
Record Guideline Development: Collaborates with senior team members to create accessible guidelines, simplifying record-breaking for clients.
Creativity
Creative Brainstorming: Contributes to brainstorming sessions for innovative record ideas, respecting each client's uniqueness while ensuring feasibility.
Record ideation: Offers creative records solutions that match the objectives of clients as well as proactively suggests new records formats.
Research
Records research: Able to conduct in-depth research to support processing records claims as well as generating new records ideas.
Internal trainer
Deliver internal trainings about records policy and process: Uses knowledge of own records experience to promote records within territory.
Any ad-hoc tasks assigned by line manager
JOB REQUIREMENTS AND QUALIFICATION
Education: Undergraduate Degree
Knowledge:
Customer Service: Understanding of best practices for client satisfaction and managing inquiries.
Project Management: Advanced communication skills and knowledge of project timeframes and deliverables.
SLA Understanding: Familiarity with Service Level Agreements and their importance.
Abilities:
Client-Centric Focus: Focuses on understanding the client’s vision and offering solutions that empower them to succeed, ensuring a holistic support system throughout the journey.
Quick Learning: Ability to quickly absorb new information with a positive attitude.
Effective Communication: Clear verbal and written skills for smooth client and team interactions.
Attention to Detail: Precision in tasks, particularly in application processing.
Problem Solving: Identifying and addressing issues with guidance from line manager.
Collaboration and Innovation: Fosters a collaborative environment with clients and internal teams, ensuring that the record solutions proposed are innovative, achievable, and aligned with the client’s goals.
Skills:
Language skills: Very strong verbal & written skills in English.
Organizational Skills: Maintaining orderly application records.
Adaptability: Flexibility in handling changing tasks and demands.
Listening Skills: Active listening to follow instructions accurately.
Research Basics: Fundamental research techniques as part of the role.
Confidentiality Awareness: Commitment to maintaining the confidentiality of sensitive information.
Passion for Brand: Enthusiasm for the company's brand and values, fostering dedication.
LIFE AT GWR:
- A transparent structure with a values-driven & collaborative culture
- Flexible / hybrid-working policies
- Seasonal Friday Hours - a 1pm finish in the summer or a 4pm finish in the winter
- Open plan and central Beijing office, with regular buns and a chance to socialise with colleagues
- Meet Record Holders - each office
regularly arranges virtual and in-person opportunities for us to connect with
each other and to hear inspiring stories direct from our amazing record holders
- Regular team socials including our summer
and winter parties/team buildings
- Annual Staff awards celebrating peers
- 2 volunteer days per year
Customer Service: Understanding of best practices for client satisfaction and managing inquiries.
Project Management: Advanced communication skills and knowledge of project timeframes and deliverables.
SLA Understanding: Familiarity with Service Level Agreements and their importance.
Abilities:
Client-Centric Focus: Focuses on understanding the client’s vision and offering solutions that empower them to succeed, ensuring a holistic support system throughout the journey.
Quick Learning: Ability to quickly absorb new information with a positive attitude.
Effective Communication: Clear verbal and written skills for smooth client and team interactions.
Attention to Detail: Precision in tasks, particularly in application processing.
Problem Solving: Identifying and addressing issues with guidance from line manager.
Collaboration and Innovation: Fosters a collaborative environment with clients and internal teams, ensuring that the record solutions proposed are innovative, achievable, and aligned with the client’s goals.
Skills:
Language skills: Very strong verbal & written skills in English.
Organizational Skills: Maintaining orderly application records.
Adaptability: Flexibility in handling changing tasks and demands.
Listening Skills: Active listening to follow instructions accurately.
Research Basics: Fundamental research techniques as part of the role.
Confidentiality Awareness: Commitment to maintaining the confidentiality of sensitive information.
Passion for Brand: Enthusiasm for the company's brand and values, fostering dedication.
- A transparent structure with a values-driven & collaborative culture
- Flexible / hybrid-working policies
- Seasonal Friday Hours - a 1pm finish in the summer or a 4pm finish in the winter
- Open plan and central Beijing office, with regular buns and a chance to socialise with colleagues
- Meet Record Holders - each office
regularly arranges virtual and in-person opportunities for us to connect with
each other and to hear inspiring stories direct from our amazing record holders
- Regular team socials including our summer
and winter parties/team buildings
- Annual Staff awards celebrating peers
- 2 volunteer days per year
- Want to find out more about what we can offer you? Please view our Job Perks pages: https://www.guinnessworldrecords.com/about-us/life-at-gwr/our-culture
OUR COMMITMENT
Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability, age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
OUR COMMITMENT
Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability, age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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工作地点
北京市东城区青龙胡同1号6层621室
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职位发布者
周宇峰/HR经理
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