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售后工程师（驻新加坡）

3-3.5万·14薪
  • 北京海淀区
  • 3-5年
  • 本科
  • 全职
  • 招1人
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职位描述

机械设备
Key Responsibilities:
  • Tool Installation & Testing:
    • Conduct on-site installations of company products, ensuring
      accurate setup, configuration, and testing to confirm proper operation.
    • Work closely with customers to ensure they understand product
      functionality and proper use.
    • Perform commissioning and qualification of equipment by
      completing Site Acceptance Test (SAT) and Installation/Operational
      Qualification (IQ/OQ) Protocols to validate the product's performance and reliability.
  • Maintenance & Troubleshooting:
    • Perform preventative maintenance, repair, and compliance
      services.
    • Carry out regular scheduled maintenance visits to ensure
      equipment is operating in optimal condition.
    • Provide troubleshooting support for any technical issues,
      coordinating with clients and other field service personnel to resolve
      problems in a timely manner.
    • Handle product quality complaints from customers and work with
      the engineering team to resolve product defects or failures.
  • Customer Support & Training:
    • Provide post-installation customer support, addressing any
      operational issues or concerns.
    • Conduct product demos and workshops for clients, ensuring they
      fully understand the product's capabilities.
    • Perform training on the use of company products for customer
      teams, ensuring knowledge transfer and best practices for efficient use.
  • Cross-Functional Collaboration:
    • Work closely with the engineering and product teams in the
      mother company to relay feedback, troubleshoot issues, and support
      product improvements.
    • Document and report service activities, providing accurate
      reports on all service visits, repairs, and maintenance activities.
  • Biological Assays & Cell Culture (BONUS POINT):
    • Perform cell culture work and biological assays on client
      samples, ensuring accurate and reliable results.
    • Collaborate with customers to ensure proper sample handling
      and processing, providing guidance when needed.
Qualifications:
  • Bachelor’s degree in Engineering, Life Sciences, Biotechnology,
    or a related field.
  • 3-5 years of experience in a field service engineering role,
    preferably in the life sciences or medical device sector.
  • Strong knowledge of laboratory equipment, instrumentation, and
    biological assays.
  • Excellent problem-solving skills and the ability to work under
    pressure in fast-paced environments.
  • Strong interpersonal skills and the ability to build
    relationships with clients and colleagues.
  • Ability to travel frequently for client visits and on-site
    service.
  • Proficiency in English; Chinese language skills are a plus, but
    not required.
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    工作地点

    海淀区北京华龛生物科技有限公司
    完善简历完善一份简历
    1736万+企业在线搜索，780万+海量职位精准推荐

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