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IT技术支持

1.2-2万·13薪
  • 上海长宁区
  • 5-10年
  • 本科
  • 全职
  • 招1人

职位描述

POWERAPPOFFICE365HELPDESK L2桌面运维IT服务
职位: It 技术支持, 技术支持二级,
Job description:
End-User Support & Troubleshooting
- Provide advanced Office 365 trouble shooting Level 2 support for Windows, macOS, and mobile devices.
- Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.
- 提供针对 Windows、macOS 和移动设备的高级 Office 365 故障排除二级支持服务。
- 管理并解决与 Teams 语音、Surface Hub 3、音频与视频解决方案以及跟随式打印技术相关的问题。
• Modern Workplace & GenAI Enablement
- Support and promote Generative AI tools and automation solutions to enhance productivity.
- Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions. (Such as: PowerApp,Power BI,CoPilot AI)
- 支持并推广生成式人工智能工具及自动化解决方案,以提高工作效率。
- 作为技术推广者,寻找通过人工智能和现代化的企业用户界面解决方案(例如:PowerApp、Power BI、CoPilot AI)来改善用户体验的机会。
• Infrastructure & Networking
- Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.
- Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.
- 协助解决网络连接问题、Wi-Fi 故障排查以及基础设施支持工作。
- 与基础设施团队合作,参与办公室装修、搬迁以及制造工厂的 IT 设备安装等工作。
• Project Support
- Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
- Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects.
- 参与技术更新项目、新办公室布置以及 IT 基础设施部署工作。
• Training & Continuous Improvement
- Deliver user training sessions on new technologies and best practices.
- Identify and implement process improvements to enhance IT service delivery and user satisfaction.
- 开展关于新技术和最佳实践的用户培训课程。
- 识别并实施流程改进措施,以提升 IT 服务交付质量和用户满意度。
• Vendor & Stakeholder Management
- Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.
福利待遇:
五险一金, 婚假, 产假, 丧假,年假,生日礼金, 国家法定节假日。
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工作地点

上海长宁区虹桥东方国信商务广场

职位发布者

杨女士/经理

三日内活跃
立即沟通
公司Logo艾华斯奥信息科技(上海)有限公司
我们是印度的一家外资工资,主要做的事ITj技术支持和服务,公司业务遍布全世界。 AVASO源自梵语,意为“给予”,这一理念贯穿于我们公司各个层面的实践中。 AVASO的愿景是通过在今天提供明天的信息技术解决方案来改善人们的生活。I.T.的世界正在以惊人的速度前进,并为您(我们的业务合作伙伴)提供了梦寐以求的机会,让您在各自的领域成倍增长。在过去的十年中,AVASO在全球范围内建立了令人羡慕的声誉,在不同行业领域提供高质量、价格合理和准时的技术解决方案。我们公司的尊重、诚信、责任和团队合作价值观渗透到 AVASO文化和运营的各个方面。与 AVASO合作不仅满足您的 IT需求。需要,但推进您的业务是您将做出的***决定之一。我们的企业社会责任计划确保积极参与包括儿童教育和环境可持续性在内的领域,同时也支持我们经营所在社区的人们。我们将一起让世界变得更美好……一个给予优先于索取的地方,人们可以更好地控制自己的个人和职业生活。AVASO IT服务为业务依赖于*** IT基础设施管理的客户提供24小时的远程和现场支持。这包括提供日常系统管理、故障修复管理、灾难恢复计划和实施、系统补丁更新、错误修复、添加打印机和主动监控任务。AVASO derives from the Sanskrit meaning?“To Give”?and this philosophy flows through our company practices at all levels. The AVASO vision is to improve peoples lives by providing tomorrow’s information technology solutions today. The world of I.T. is advancing at a phenomenal rate and provides undreamed of opportunities for you– our business partners– to grow exponentially in your respective fields. AVASO has developed an enviable reputation around the globe over the past decade for?high quality, well priced and on-time technology solutions across diverse industry sectors. Our company values of Respect, Integrity, Responsibility and Teamwork permeate every aspect of the AVASO culture and operations. Partnering AVASO in not only meeting your I.T. needs but advancing your business is one of the best decisions you will ever make. Our Corporate Social Responsibility Programme ensures active engagement in areas including Children’s education& Environmental sustainability while also supporting people in the communities where we operate. Together we will make the world a better place… a place where?giving?has precedence over?taking?and where people can exercise increased control of their personal and professional lives.
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