见习机械工程师

3. 提升服务质量和提高客户满意度。Improve service quality and customer satisfaction.

工作内容

Task to fulfill in the daily operational work:

· 在客户现场进行服务。Do the service work on customer’s site.

· 在公司车间进行维修、组装和其他工作。Do the repair and assemble and other work in workshop.

· 必要时需要加班且在周末和节假日工作。Work overtime when necessary in workdays and also in weekends and holidays.

· 高效、快速的完成各项工作，控制出差时间和成本。Complete service work efficiently and quickly, and control service time and cost.

· 制定维修方案和配件清单。Make maintenance plan and spare parts list.

· 配合电气、工艺工程师开展设备调试工作。Work with the electric、process engineer during the commission.

· 持续学习提升工作技能和沟通技巧，提高服务质量和客户满意度。Continuously learn and improve work and communication skills to improve service quality and customer satisfaction.

· 配件销售和提供销售支持。Parts sale promotion and provide sales support.

· 通过电话、邮件或面对面与客户沟通，处理故障、解答问题，为客户提供及时、专业的解决方案。Communicates with customers via phone, email or face-to-face to trouble shooting and answer questions and provide timely and professional solutions to customers.

· 在报告中记录详细服务过程及与客户的交流，以便日后汇总和分析。Document detail service information and interactions with customers in reports for later summary and analysis.

· 将服务信息汇总和保存。Service information summary and preservation.

· 将客户的意见和建议告知公司，使公司得到客户的反馈。Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers.

· 向管理层和员工提出改进客户服务的意见和建议。Suggesting improvements to customer service to higher management and staff.

职位福利：五险一金、绩效奖金、带薪年假、采暖补贴、通讯补助、定期体检、补充医疗保险、节日福利

职位亮点：应届毕业生优先，公司着重培养