Customer Service / 客户服务

Job responsibilities:

1. Create customer master data, material mater data in SAP system according to the company process and file the related information as well;

2. Handle customer inquiries, orders, deliveries and billing in a time;

3. Closely working with customers on all order related issues;

4. Support to sales team for customer service, order execution status;

5. Closely working with supply chain management to follow production and ensure delivery on time;

6. Closely working with technologist for technical requirements;

7. Closely working with QC department to handle quality/claim issue;

8. Closely working with finance department for customer credit, invoice, payment etc.;

9. Achieve realistic, acceptable, lead times for customers;

10. Provide order status and reports to customers and sales;

11. Assist in the control of sales process and put forward optimization suggestions;

12. Maintain good relationship within each department;

13. Other tasks assigned.



Job requirements:

1. College degree or above, major in science, engineering, mechanical and electrical preferred;

2. More than three years working experience in multinational companies;

3. Proficient in English;

4. Rigorous, meticulous and good communication and coordination ability;

5. SAP software experience, familiar with office software;

6. Good sense of service, patience and responsibility, initiative.
岗位职责：
1. 按照公司相关流程创建客户主数据、物料主数据并对相关资料进行归档处理；
2. 准确及时处理日常客户询价、订单及发货开票等相关操作；
3. 与客户保持密切联系，及时反馈客户需求，跟进订单情况及客户投诉；
4. 与销售团队沟通关于客户服务，订单执行情况等；
5. 与供应链部门密切配合，努力改善订单的及时交货率；
6. 及时反馈客户的技术需求给相应的技术人员；
7. 与质量部门配合处理好产品质量问题和客户投诉；
8. 与财务部就信用额度，发票及付款等问题进行及时的沟通；
9. 努力为客户达成合理的交货期；
10. 跟进订单情况，并定时发送给客户及销售；
11. 协助做好销售流程的控制，并提出优化建议 ;
12. 与其他部门保持良好的协作关系；
13. 分配的其他工作。
岗位要求：
1. 大专以上学历，理、工科专业、机电专业优先；
2. 3年以上跨国公司相关工作经验；
3. 英语熟练；
4. 严谨、细致、良好的沟通协调能力；
5. SAP软件使用经验，熟悉office办公软件；
6. 良好的服务意识、耐心和责任心，工作积极主动。