海外销售助理工程师（暖通/机械类）

Specialist / Operation Support Specialist
一、 Responsibilities
1. Lead Management: Collect, qualify and distribute overseas sales leads;maintain the CRM system to ensure efficient follow‑ up on potentialcustomers.
2. Order & Project Tracking: Assist Project/Sales Managers in tracking the end‑ to‑ end order cycle; coordinate with factory, logistics, and quality teams; provide timely status updates anddrive issue resolution.
3. Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements.
4. Cross‑ Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless.
5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials.
6.Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership.
7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on‑ site customer visits, equipment installation/commissioning, and after‑ sales follow-up.
二、Requirements
1. Bachelor ’ s degree or above in HVAC Engineering, Industrial Engineering, Mechanical Engineering, Environmental Engineering or related fields.
2. 1–3 years of operations/maintenance or sales- support experience in the manufacturing or industrial equipment sector.
3.Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements.
4.Cross‑ Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless.
5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials.
6. Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership.
7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on‑ site customer visits, equipment installation/commissioning, and after‑ sales follow-up.