Operations Officer (Shanghai based)

The Dragon Trip is a leading tour provider for affordable adventure tours across Asia, while The Coyote Trip provides affordable tours across the USA and Canada. Both companies focus on showing the real side of the countries we visit, through engaging backpacking trips that aim to broaden cultural understanding amongst the next generation of global citizens.

The Dragon Trip is part of the Transforma Travel Group, a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences.

We are recruiting an ambitious Operations Officer to join the team in our friendly office in Shanghai.

The role:

We’re seeking someone who has strong attention to detail, is organized, works efficiently, is independent and highly passionate about exploring the world through travel! As a key member of our rapidly growing international team, you’ll add your talents to ensure our exceptional range of adventure trips run smoothly and fulfil our mission of “expanding minds through transformative travel experiences”.
The Rol

Responsibilities:

• International communication: Communicate efficiently with colleagues in Ho Chi Minh City (Vietnam) & London (United Kingdom) to receive full information about our groups and their requirements.
• Bookings: Make guide, hotels, trains, buses, (etc…) bookings across China and (potentially) other regions in Asia.
• Prepare: Prepare budgets, safety forms and other key information or our Adventure Leaders and communicate this with them.
• Assist: Assisting your manager and Adventure Leaders in several other tasks as well as helping out with emergencies.

Competencies:
· English: Intermediate level of written and spoken English.
· Attention to detail: A careful, organized approach to work is essential for this role.
· Technical: Ability to use Microsoft Word & Excel
· Independent: As no direct manager is working in the same office, you’ll be managed remotely and expected to do the job independently after on-site training.
· Hunger to learn: Passionate to improve yourself and experience an internationalized world.

Experience:
· Previous experience is not required but is preferred. This role would suit an independent fresh graduate.
· Candidates who have graduated from tourism-related universities are preferred.
· Love of travel! Being well travelled within China would make a difference.

What you get from us:
· Responsibility: You’ll be allowed to make your role as big and as valuable as you want with the option of working from home occasionally.
· Support: You’ll receive regular training as we’ll be more than happy to invest in you.
· Opportunity: We value quality over quantity so you won’t waste time doing work you won’t be proud of.
· Fun team: The office in Shanghai keeps growing. You’ll be part of a small fun team as part of a bigger company with colleagues from all over the world working at our other offices worldwide.
Terms
· Report to a Regional Operations Manager.
· Office Hours: ≈ 9:30 AM – 06:00 PM – with a 1-hour lunch break (37,5 hours/week)
· Competitive salary
How do I apply?
· Send your resume and short (300 words) cover letter to: *********************************
· Want to stand out? Demonstrate your expertise and tell us what you’d change about our China Adventure Tours! Good luck!