岗位职责/职位描述BASIC FUNCTION
基础职能
Responsible for supervising the activities of Room Attendants to ensure clean, orderly, attractive and well-maintained guest rooms, hallways and service areas.
负责监督客房服务员的工作，确保客房、大厅和服务区域的干净、整洁
DUTIES AND RESPONSIBILITIES
工作职责
1. Inspects all VIP blockings, occupied VIP rooms and vacant rooms.
检查所有贵宾房和空房
2. Instructs Room Attendants to clean guest rooms in order of priority.
指导客房服务员清洁客房
3. Makes available floor linen and cleaning equipment/materials needed for guest rooms.
为客房准备所需要的布草和清洁设备
4. Checks floor corridors, service areas, including linen closets, storage room for cleaning equipment and Room Attendants’ comfort room.
检查楼层走廊、服务区域，包括布草房、储存室
5. Checks Room Attendant’s proper grooming, attire, use of respective name tags; inspects maid’s carts for completeness of supplies needed for the day’s work
检查客房服务员的装扮、穿着、佩带各自的名牌；检查每天工作需要的推车
6. Reports to Executive Housekeeper any irregularities observed on the part of the guests.
向行政管家汇报任何在顾客部分的异常情况
7. Builds high morale and motivation and sound employee relationships.
树立高昂的斗志，并和员工相处融洽
8. Rates performance of room attendants.
对客房服务员的表现作出评估
9. Performs other duties as required by his supervisor or head of department
执行上级及部门负责人要求的其他工作。
JOB SPECIFICAITON
职位要求
1. Under 55 years old
55岁以内
2. 10years’ experience
10年工作经验
3. Aggressive and personable
有进取心的，外貌姣好