客房服务员

岗位职责/职位描述
BASIC FUNCTION
基础职能
Responsible for the daily cleaning of the guest rooms assigned to him, of corridors, of sections; of the service areas including the linen closet, backstairs, and the Room Attendant’s comfort room.
负责每天被安排的客房、走廊和其他区域的清洁工作，包括布草房、后台区域和工作室
DUTIES AND RESPONSIBILITIES
工作职责
1. Reports daily to the Housekeeping office in complete uniform, picks up clean rags, section slips and signs at the key control log book for the floor keys.
每天到客房部办公室报到，领取制服、抹布，并在钥匙控制本上签领钥匙
2. Makes sure that room Attendant’s cart is properly supplied and brings it to the designated area, ensuring that it is always maintained clean and orderly.
确保工作车已准备妥当，并将其推至规定区域，确保工作车的干净整齐
3. Cleans floor corridors, service areas, backstairs, linen closets, and Room Attendant’s comfort room.
清洁楼层走廊，服务区域，后台区，布草房和工作室
4. Services all occupied VIP rooms.
为所有的贵宾房提供服务
5. Cleans all guest rooms assigned to him according to standard procedures.
根据标准打扫所有被安排的客房
6. Cleans all checkout rooms in order of priority.
优先打扫退房
7. Does some pick-up cleaning in vacant rooms.
在空房内作些一般打扫
8. Reports immediately emergencies such as overflowing toilets, burnt-out lights, etc. to Housekeeping Office/Supervisor.
立即向客房部办公室/主管汇报紧急情况，如：厕所的溢漏，灯泡烧坏等
9. Reports to immediate Supervisor fixtures and other items that need repair and maintenance.
向主管汇报需要维修的固定装置和其他项目
10. Reports any illness, accidents befalling guests, irregularities to Supervisor or to the Housekeeping Office.
向主管或客房部办公室汇报任何客人的生病和事故情况，
11. Brings immediately to Housekeeping Office any left behind items from checkout rooms, making sure that the Lost and Found logbook is properly accomplished.
立即上缴任何在退房内发现的客人遗留物品，确保已在客人遗留物品记录本上记录
12. Reports to Supervisor unfinished assigned rooms for endorsement to the next shift.
向主管汇报未完成的房间，以便交接到下一个班次
13. Makes sure that the linen closet and Room Attendant’s comfort room are kept locked when not in use.
确保布草房和工作间在无人使用时是关上的
14. Turns in all soiled rags, newspaper, floor keys at the Housekeeping Office before signing out.
在下班前交还所有的脏抹布、报纸、楼层钥匙
15. Performs other duties as required by his supervisor or head of department
执行上级及部门负责人要求的其他工作。
JOB SPECIFICATION
职位要求
1. Personable, neat and with fine manners and deportment
美貌的，整洁的，具有良好的礼节和风度
2. At least 5year’s experience
至少5年的工作经验
3. Honest
为人诚实