Incident Management Officer,FTD

Job Responsibilities
Organize and arrange production activities to meet the bank's production and operation management objectives
Responsible for production incident support service
Create and update incident records with incident classification and categorization
Manage and communicate with the head office, end users or vendor
Provides regular status reporting to management
Follow up root cause analysis, corrective action implementation & preventive measure
Job Requirements
University graduate in computer science or related discipline
Minimum 2 years of relevant experience preferably in banking industry
Skilled in using SQL for data analysis
Experience in software development is preferred
Experience in report and procedure writing is preferred
Good organizational and problem solving abilities as well as good communication and interpersonal skills
Hard-working, sincere and cooperative
Good command of spoken and written English and Chinese, including Putonghua