数字化平台运营专员

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met.
● Managing urgencies coming from customers and ABB representatives
● Analyzing, troubleshooting and managing reported incidents
● Delivery value to customers fastest as possible, keeping customer satisfaction as priority
● Handling the day-to-day operations, escalate cases as needed
● Reporting issues and feedback to other Agile Teams to improve products quality and customer experience
● Creating and identify Knowledge Base articles to improve the products documentation
● You enjoy working in an Agile organization
● Proven experience in in problem solving
● Possess a knowledge of incident management tools
● Experience in troubleshooting complex setups remotely
● You worked with industrial communication protocols (Modbus, but not limited to it)
● You have basic knowledge of Linux based IoT devices connected to cloud platform hosted on Huawei
● You are at ease communicating in English
We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory
Benefits