Sales Supp. Specialist-Customer Support

Reporting to:
Product Manager
Your role and responsibilities
The work model for the role is: Onsite
You will be mainly accountable for:
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Customer assistance. Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
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Customer requests. Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
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Customer relations.Proactively informs customers about issue status based on inputs and clarifies any questions.Ensures a positive customer experience throughout the entire process.
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Data analysisPrepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
Qualifications for the role
● Bachelor or above degree in international trade or related major;
● Good understanding about commercial knowledge and processes;
● Strong sense of customer service and result orientation;
● Good MS Office skills;
● Strong sense of responsibility;
● Good communication skills and good team work spirit.
What’s in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
More about us
As a pivotal division within ABB Energy Industries, PAEN (Process Automation Energy Industries) leads the transformation of global energy and industrial sectors through cutting-edge automation, electrification, and digital solutions. We specialize in delivering integrated systems for process industries—spanning oil and gas, chemicals, pharmaceuticals, and renewable energy—to optimize efficiency, sustainability, and operational resilience. Our innovations, such as Ethernet-APL-enabled process automation platforms and AI-driven energy management systems, empower clients to achieve carbon neutrality and future-ready operations.
Call to Action
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World