Customer Acceptance Manager

Responsibilities:
Ensure customer presentations as per applicable procedure
Evaluate zone readiness and ensure on time call up for customer presentation.
Represent the customer and review areas on behalf of the customer on specific items.
Conduct “customer eyes” inspection of each a/c before customer ground check.
Prepare data to answer technical questions
Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation
Identify and understand inspection program deviations
Follow up deviations for satisfactory closure
Assist customer during the inspections.
Ensure customer’s safety during presentations
Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction
Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.
Ensure management of Quality Log Book (QLB) as per applicable procedure
Ensure full application of QLB form as per Airbus Quality Instruction.
Ensure efficient QLB handling (records, dispatch, response time...).
Review and present QLB answers to ensure successful acceptance by customer.
Present answered QLB items to the customer for buy back
Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.
Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.
Participate in the analysis of the QLB items
Review on a/c if all corrective and preventive actions have been implemented before presentation to customer.
Additional tasks
Initiate/participate as required the regular Acceptance Process Reviews
Provide inputs for every meeting or actions in relation to customer satisfaction
Be responsible for KPI statistics/analysis/reporting and proposal of improvement.
Liaise with internal suppliers in order to build, manage and set counter measure to protect from recurrent issues.
Participate on request to meeting subject to customer issues.
Assistance and coordinate the customer event and internal activities.