Responsibility: • Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality • Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders • Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes • Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members • Troubleshooting and resolving issues to optimize performance • Fully comply with and adhere to all the standard AMS process & procedures that are developed Profile: • Have at least 3-5 years’ experience working with SAP EWM in the end user environment or consulting with good support & configuration experience (level 2 & 3). • Experience/knowledge in SAP S/4 Hana • At least three years of experience in SAP EWM , at least 1 full-cycle project implementation as EWM consultant • Knowledge in SAP MM/WM is a plus • Knowledge in integration with other system is a plus, LES/WMS etc. • Familiar with system customizing, business process analysis and implementation • Ability to engage stakeholders • Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business • Willing to work based on clients’ business work days and office hours • Experience in automotive is preferred • Great collaboration, interpersonal, and communication skills • Good English skills is a must