职位描述
通用设备制造
You will be responsible of the support to the Customers and to the Sales team with tech request, providing them both with their best experiences as their consultant.
With reference to the field side, you will be responsible to support and solve their technical issues till the fullest customer satisfaction. If needed, you will be required to go on site. (1 - After sales tech assistance – on site and remotely)
At the same time, your duty will be to develop the product’s support level network and to actively educate our partners (technician, marketer, end users). (1 - After sales tech assistance – on site and remotely)
You will join the sales reps during customer visits, held training sessions to customers and colleagues and be the spokesman in seminars. (2 – Scaling product knowledge both inside and outside)
With reference to the internal side, your main task is to scale product knowledge across the organization and strengthening product feedback loops. (2 – Scaling product knowledge both inside and outside)
It may include supporting the other Depts. with the management of warranty and goodwill cases and processing quality feedback by giving them your point of view when required to. (3 – support other Depts.)
You will be one of the key advisor for the Product Manager, the R&D leadership and the HQ leadership re. the benchmarking of SEKO vs the competitors and re. the trends of the market. (4 – Market knowledge and analysis)
Responsibilities and duties
Well familiar the AODD pump(气动隔膜泵).
Assists our network in solving technical problems on customer site or remotely; (1)
Provide post-sales assistance to Customers in terms of operation and maintenance consultancy; (1)
Helping to ensure proper installation and maintenance is achieved; (1)
Provide assistance to sales team and Customers, in terms of product identification and technical solution proposal, replying to their question with respect to market service time; (2)
Become the internal technical reference for advanced services to support sales and other colleagues of the technical team; (2)
Organize customers training and seminars (2)
Support the review of service and product quality claims by the Quality Dept.; (3)
Providing feedback to our internal suppliers to improve our overall service level; (3)
Competitive benchmarking – Develop a process, make that a part of integral operating process of the team. (4)
Understand and study the market to analyze its prices and trends (4)
Collecting customer feedback (4)
Qualifications & Skills
Ability to speak and write in English fluently;
Proven strong hands-on experience in technical support on the industry of scope equipment, including IoT connected equipment;
At least 5 years' experience in the same or similar role;
Know-how about industry of scope environment;
Technical expertise,
Excellent analytical, problem-solving, and decision-making skills.
Customer oriented and reliable
Great communicator by written, verbal, and in-person presentations
With reference to the field side, you will be responsible to support and solve their technical issues till the fullest customer satisfaction. If needed, you will be required to go on site. (1 - After sales tech assistance – on site and remotely)
At the same time, your duty will be to develop the product’s support level network and to actively educate our partners (technician, marketer, end users). (1 - After sales tech assistance – on site and remotely)
You will join the sales reps during customer visits, held training sessions to customers and colleagues and be the spokesman in seminars. (2 – Scaling product knowledge both inside and outside)
With reference to the internal side, your main task is to scale product knowledge across the organization and strengthening product feedback loops. (2 – Scaling product knowledge both inside and outside)
It may include supporting the other Depts. with the management of warranty and goodwill cases and processing quality feedback by giving them your point of view when required to. (3 – support other Depts.)
You will be one of the key advisor for the Product Manager, the R&D leadership and the HQ leadership re. the benchmarking of SEKO vs the competitors and re. the trends of the market. (4 – Market knowledge and analysis)
Responsibilities and duties
Well familiar the AODD pump(气动隔膜泵).
Assists our network in solving technical problems on customer site or remotely; (1)
Provide post-sales assistance to Customers in terms of operation and maintenance consultancy; (1)
Helping to ensure proper installation and maintenance is achieved; (1)
Provide assistance to sales team and Customers, in terms of product identification and technical solution proposal, replying to their question with respect to market service time; (2)
Become the internal technical reference for advanced services to support sales and other colleagues of the technical team; (2)
Organize customers training and seminars (2)
Support the review of service and product quality claims by the Quality Dept.; (3)
Providing feedback to our internal suppliers to improve our overall service level; (3)
Competitive benchmarking – Develop a process, make that a part of integral operating process of the team. (4)
Understand and study the market to analyze its prices and trends (4)
Collecting customer feedback (4)
Qualifications & Skills
Ability to speak and write in English fluently;
Proven strong hands-on experience in technical support on the industry of scope equipment, including IoT connected equipment;
At least 5 years' experience in the same or similar role;
Know-how about industry of scope environment;
Technical expertise,
Excellent analytical, problem-solving, and decision-making skills.
Customer oriented and reliable
Great communicator by written, verbal, and in-person presentations
工作地点
上海静安区愚园路

公司信息
公司介绍
意大利赛高(SEKO)公司是总部位于意大利罗马的从事水处理及污水处理设备研发、生产及销售的欧洲领先企业,通过其全球各地的子公司和营销网络,为80多个国家的客户服务。SEKO公司从事计量泵及流体投药系统的生产已经有50多年的历史。 河北赛高波特流体控制有限公司是意大赛高(SEKO)公司在中国创立的独资企业,我们有超过300名杰出敬业的本土员工,在北京,上海,广州,西安,成都设有办事处,销售我们的产品并提供技术服务。未来5年,赛高中国将成为中国流体控制行业的领跑者和意大利赛高新的研发中心。 在赛高中国,你将置身于一个充满活力、乐于分享,受人尊敬的工作环境,并与资深的国内外同事一同致力于SEKO的发展! 官网地址: http://www.seko.com
工商信息
企业名称 河北赛高波特流体控制有限公司
企业类型 有限责任公司(外国法人独资)
法人代表 STEFANO FOLIO
经营状态 存续
成立时间 2003-12-25
注册资本 6216万元
认证资质
营业执照信息

更新于 6月8日





