船舶服务工程师

About the job:
• Responsible for executing services and providing technical support to customers including: advanced maintenance, installations, repairs, condition assessments and basic troubleshooting at customer sites.
• Investigate and resolve technical problems on specific products, modules and systems with deep product knowledge at customer sites.
• Train customers or other Field Service Engineers on basic product features.
• Supervise other Field Service Engineers or external Service Providers on execution of basic service jobs.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer‘s signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to our service portfolio.
• Execute services in our Service Centers as required.