400-885-9898
职位描述
系统运维服务器运维网络运维IT服务通信/网络设备
- Schedule
work is Monday - Friday (09.00 AM - 18.00 PM local timezone) - Scope
of work - End-User
Device Support
- Support
of Desktops, Laptops, printers (Barcode / Multifunction), Projectors,
Access control equipment, network Devices, scanners, plotters, and IP
phones - Timely
and accurate resolution of end-user support requests, user access
administration, and hardware/application-related support in a local office - Verify
hardware configuration with the TRAVELOKA baseline. - HW
- / SW installation
- Perform
hardware/software installation as per the checklist defined with user
sign-off: - Configuration
of Desktops(macOS, Windows) as per the checklist defined with user
signoff: - Messaging
application. - Office
Automation applications. - ERP
application installation. - Configuration
of printers & Handheld devices.
- Vendor
Management
- Vendor
Management Support for all IT Equipment (Eg. Projectors, scanners, video
conferencing equipment, Handheld devices, access control equipment, etc.)
- Hardware
& OS Support
- Deliver
1st-level support for desktops, printers, multifunction devices, and
scanners. - Diagnose
and resolve hardware issues in coordination with vendors. - Install
and troubleshoot software issues, including:
- Operating
system support (macOS, Windows) - OS
boot troubleshooting - Microsoft
applications (Word, PowerPoint, etc.) - Antivirus
installation and regular DAT/patch updates
- IMAC
Services (Install, Move, Add, Change): - Install
and configure IT equipment and standard applications. - Perform
uninstallation/reinstallation of equipment and applications in line with
TRAVELOKA policies and checklists, with user sign-off. - Modify
system hardware and applications as required.
- Additional
Support Activities
- Isolate
and resolve desk-side LAN cabling issues.- Assist
users with desktop data backup. - Maintain
OS baseline configurations, including patch, virus, and spyware signature
updates as per TRAVELOKA guidelines. - Coordinate
preventive maintenance of IT equipment with respective vendors. - Provide
remote desktop support and, where necessary, on-site desk-side resolution
for incidents that cannot be handled remotely. - Support
coordination with different levels of the Traveloka business team
(C-levels, VP, employees).
- ITIL
processes adherence
- Follow
Service Fulfillment and Incident Management processes. - Ensure
all requests and issues are logged in the IT ticketing system. - Resolve
tickets in accordance with Corp IT SLA requirements.
- IT
Asset Administration
- Register
and maintain new assets in the IT asset inventory database. - Monitor
and manage IT asset stock availability. - Assist
with forecasting and reporting for IT asset requirements. - Coordinate
removal and proper disposal of obsolete/end-of-life assets.
- Job
Requirements: - 1-2
years of working experience as a Technical Support engineer - 1-2
years of working experience and practices of ITSM or ITIL framework - Fluent
in English and the local language
- 请注意：劳动合同签订按照项目完成，大概一年一签
- Assist
工作地点
长宁区上海龙之梦大厦1507
相似职位
- 运维工程师8000-12000元
上海 - 闵行
旺旺集团 - 运维专员（空压机/压缩空气能源托管）8000-15000元·13薪
上海 - 嘉定
爱景节能科技(上海)有限公司 - idc机房运维工程师*上海（有宿舍）7000-8000元
上海 - 宝山
北京亚康智算科技有限公司 - 初级运维工程师8000-12000元
上海 - 杨浦
上海复微迅捷数字科技股份有限公司 - 运维工程师2.2-3.5万
上海 - 嘉定
上海承誉电子有限公司 - 粤语技术支持工程师7000-8000元·13薪
上海 - 徐汇
高知特信息技术(上海)有限公司
热门公司推荐
- 霸王茶姬招聘
- 肯德基招聘
- 顺丰招聘
- 美团招聘
- 京东招聘
- 饿了么招聘
- 比亚迪招聘
- 中国一汽招聘
- 北京汽车招聘
- 蔚来招聘
- 东风汽车招聘
- 长城汽车招聘
- 奇瑞汽车招聘
- 理想汽车招聘
- 长鑫存储招聘
- 天江药业招聘
- 蓝月亮招聘
- 安踏招聘
- TCL招聘
- 海信招聘
- 联想招聘
- 海康威视招聘
- 宁德时代招聘
- 中兴招聘
- 新松招聘
- 京东方招聘
- 申通招聘
- 圆通招聘
- 中通招聘
- 百世物流招聘
- 德邦物流招聘
- 麦当劳招聘
- 星巴克招聘
- 海底捞招聘
- 蜜雪冰城招聘
- 瑞幸招聘
- 雀巢招聘
- 腾讯招聘
- 百度招聘
- 快手招聘
- 字节跳动招聘
- 新华网招聘
- 小米招聘
- 招商银行招聘
- 中信银行招聘
- 北京银行招聘
- 兴业银行招聘
- 交通银行招聘
- 建发集团招聘
- 中国移动招聘
- 中国联通招聘
- 中国电信招聘
- 中粮集团招聘
- 国药控股招聘
- 中广核招聘
- 中国船舶招聘
- 强生中国招聘
- 汇丰中国招聘
- 宜家招聘
- 立邦中国招聘
- 伊利招聘
- 青岛啤酒招聘
- 京港地铁招聘
- 宝马招聘
- 小鹏汽车招聘
- 华为招聘
- 特斯拉招聘
- 吉利招聘
- 奔驰招聘
- 海尔招聘
- 美的招聘
- 京东方招聘
- 施耐德电气招聘
- 德邦物流招聘
职位发布者
张女士/HR
今日活跃立即沟通
高威电信(广州)有限公司高威集团成立于1991年，跟随着香港和内地的网络及电信市场不断成长的商机，已经成为区内专业的网络解决方案供应商，是思科CISCO金牌合作伙到目前为止，公司已拥有8个分支机构，分别位于香港、澳门、广州、北京、上海、深圳、东莞和番禺。公司的200多名专业人员共同为超过1000个企业客户提供可靠和强大的网络方案。为了向中国市场提供更优质的服务，本公司已经发展了一个覆盖中国40多个主要城市的强大的代理网络。高威擅长于综合不同技术的网络，提供全面的产品和完善的服务。通过与商业伙伴的紧密合作，本公司能为跨国集团提供全球性的售前售后一条龙服务。从咨询服务、项目管理、系统安装和维护，到特别设计培训课程和全面的网络管理一应俱全。高威电信提供5种主要的网络解决方案：企业网络互连解决方案、服务供应商网络互连解决方案、资料保密解决方案、电子商业解决方案、网络及服务管理方案。
公司主页