更新于 4月7日
职位描述
系统运维服务器运维网络运维软件/IT服务通信/网络设备
- Schedule
work is Monday - Friday (09.00 AM - 18.00 PM local timezone) - Scope
of work - End-User
Device Support
- Support
of Desktops, Laptops, printers (Barcode / Multifunction), Projectors,
Access control equipment, network Devices, scanners, plotters, and IP
phones - Timely
and accurate resolution of end-user support requests, user access
administration, and hardware/application-related support in a local office - Verify
hardware configuration with the TRAVELOKA baseline. - HW
- / SW installation
- Perform
hardware/software installation as per the checklist defined with user
sign-off: - Configuration
of Desktops(macOS, Windows) as per the checklist defined with user
signoff: - Messaging
application. - Office
Automation applications. - ERP
application installation. - Configuration
of printers & Handheld devices.
- Vendor
Management
- Vendor
Management Support for all IT Equipment (Eg. Projectors, scanners, video
conferencing equipment, Handheld devices, access control equipment, etc.)
- Hardware
& OS Support
- Deliver
1st-level support for desktops, printers, multifunction devices, and
scanners. - Diagnose
and resolve hardware issues in coordination with vendors. - Install
and troubleshoot software issues, including:
- Operating
system support (macOS, Windows) - OS
boot troubleshooting - Microsoft
applications (Word, PowerPoint, etc.) - Antivirus
installation and regular DAT/patch updates
- IMAC
Services (Install, Move, Add, Change): - Install
and configure IT equipment and standard applications. - Perform
uninstallation/reinstallation of equipment and applications in line with
TRAVELOKA policies and checklists, with user sign-off. - Modify
system hardware and applications as required.
- Additional
Support Activities
- Isolate
and resolve desk-side LAN cabling issues.- Assist
users with desktop data backup. - Maintain
OS baseline configurations, including patch, virus, and spyware signature
updates as per TRAVELOKA guidelines. - Coordinate
preventive maintenance of IT equipment with respective vendors. - Provide
remote desktop support and, where necessary, on-site desk-side resolution
for incidents that cannot be handled remotely. - Support
coordination with different levels of the Traveloka business team
(C-levels, VP, employees).
- ITIL
processes adherence
- Follow
Service Fulfillment and Incident Management processes. - Ensure
all requests and issues are logged in the IT ticketing system. - Resolve
tickets in accordance with Corp IT SLA requirements.
- IT
Asset Administration
- Register
and maintain new assets in the IT asset inventory database. - Monitor
and manage IT asset stock availability. - Assist
with forecasting and reporting for IT asset requirements. - Coordinate
removal and proper disposal of obsolete/end-of-life assets.
- Job
Requirements: - 1-2
years of working experience as a Technical Support engineer - 1-2
years of working experience and practices of ITSM or ITIL framework - Fluent
in English and the local language
- 请注意：劳动合同签订按照项目完成，大概一年一签
- Assist
工作地点
长宁区上海龙之梦大厦1507
公司信息
高威电信(广州)有限公司
不需要融资 · 500-999人 · 通信/网络设备、通信工程/技术服务、软件/IT服务、通信/网络设备
已审核
公司介绍
高威集团成立于1991年，跟随着香港和内地的网络及电信市场不断成长的商机，已经成为区内专业的网络解决方案供应商，是思科CISCO金牌合作伙到目前为止，公司已拥有8个分支机构，分别位于香港、澳门、广州、北京、上海、深圳、东莞和番禺。 公司的200多名专业人员共同为超过1000个企业客户提供可靠和强大的网络方案。为了向中国市场提供更优质的服务，本公司已经发展了一个覆盖中国40多个主要城市的强大的代理网络。 高威擅长于综合不同技术的网络，提供全面的产品和完善的服务。通过与商业伙伴的紧密合作，本公司能为跨国集团提供全球性的售前售后一条龙服务。从咨询服务、项目管理、系统安装和维护，到特别设计培训课程和全面的网络管理一应俱全。高威电信提供5种主要的网络解决方案：企业网络互连解决方案、服务供应商网络互连解决方案、资料保密解决方案、电子商业解决方案、网络及服务管理方案。
工商信息
企业名称 高威电信（广州）有限公司
企业类型 有限责任公司（外国法人独资）
法人代表 贾英菊
经营状态 存续
成立时间 2002-08-22
注册资本 730万美元
认证资质
营业执照信息
