创新中心-Facilitator-高级经理

Your key responsibilities
As a facilitator, you will be a key resource on designing and facilitating large scale facilitated workshops for our client’s business transformation projects. In this role, you should be able to deliver quality client service, analyse complex problems and deliver insightful solutions. You will also be expected to have excellent communication skills, integrate into new teams and rapidly establish relationships. More specifically, the successful candidate should:
 Bring a unique specialty to bear on the challenges facing our clients (industry trends, critical issues and concerns of board level executives, an understanding of the challenges faced within at least one of our target sectors, the ability to translate complex issues ranging from strategic, digital, customer, compliance, into coherent problem statements and the ability to design processes to enable organizations to resolve complex issues.
 Demonstrate technical competence in our capabilities (Organisational Change Management, Organisational Design, Digital transformation, customer experience, large scale transformation, technology enablement, process efficiency) and take a practical/business driven approach to solving complex client challenges within those focus areas
 Be up to date with key technical and functional skills, and industry trends
 Be able to influence and persuade clients and stakeholders to gain support for any major change initiatives and/or decisions
 Take a practical approach to solving issues and gaining client agreement
 Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment
 Be able to identify and help manage any potential issues and risks during a client engagement
 Contribute to business development and client pursuit activities, by preparing proposals, presentations for potential clients and thought leadership brochures
 Identify and flag any follow-on engagement opportunities
 Support and lead certain engagement activities from planning through to implementation
 Develop the capabilities of the broader organization to encompass leading practices and innovative ways of working
Skills and attributes for success
 Understanding the clients challenge (and on many occasions supporting the client in specifying their challenge)
 Development of a design session to support the client in
 better understanding their challenge through a broadening of their exposure to aligned market trends, case studies, examples and leading practices
 supporting the client in bringing to bear an awareness of options that will drive significant change in relation to the challenge
 Creating tactical and practical steps for resolution
 Supporting the alignment of groups through collaborative activity in co-developing solutions
 Generating momentum and a sense of engagement and excitement around the proposed solutions
 Managing the delivery of sessions ranging from 1-2 through to 150-200 participants, ensuring a high quality seamless experience for all participants, an inclusive process that engages all, an action oriented event that maintains pace and a focus on outcomes that are both practical and short term.
 Continuously focusing on process improvement, innovation and quality of events and the experience of customers
 A depth of understanding and inquisitiveness to support the digital enablement of the collaborative experience and development of a truly connected collaboration offering
 The ability to plan and manage multiple complex and critical projects across multiple locations under scrutiny of executive level internal and external customers
To qualify for the role you must have
 Organisational Change Management (communications, training)
 Project Management
 Design thinking
 Large scale meeting management and facilitation skills
 Organizational Operating & Delivery Modelling and implementation
 Process Efficiency (definition, implementation and measurement)
 Customer Experience mapping/journey mapping
 Digital Design
 Cultural/political awareness
 Deep personal EQ strength
Ideally, you’ll also have
 MBA degree preferred.
What we look for
Aside from the world-class messaging we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard and love what we do together. Day in and day out, we know we can count on one another. If you think everything we’ve said so far sounds great, then we look forward to hearing from you!
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being.
 Support, coaching and feedback from some of the most engaging colleagues around
 Opportunities to develop new skills and progress your career
 The freedom and flexibility to handle your role in a way that’s right for you